Loyalty & Retention Manager

hace 23 horas


San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

Resumen:
**¿Cuál es el rol?
**

Será responsable de la definición y ejecución de la estrategia de Fidelización, Renovación y Retención de todos los segmentos de clientes de la compañía, liderando la gestión completa del ciclo de vida de los clientes de todos los productos que comercializamos.
Responsable de la gestión e indicadores de Bajas y Churn del parque Postpago, Prepago Fijo y Convergente B2C

**Responsabilidades**:
**¿Qué vas a hacer?
**
- Responsable de la gestión de Campañas de Loyalty & Rewards convergentes, fijos y móviles.
- Responsable de la gestión de la Plataforma de Blindaje y Renovaciones de contrato: convergente, fijo & móviles.
- Encargado de gestionar la Portabilidad Móvil.
- Responsable de velar por el cumplimiento de los Kpis: Churn Company, Churn Parque Convergente, Churn por Product: Prepago, Pospago, Fijo, % Parque Blindado, Portabilidad %
- Responsable de la gestión de la Plataforma de Retención: convergente, fijo & móviles.
- Asegurar la gestión efectiva de Retención de Clientes de la compañía integrada.
- Desarrollar la estrategia de Loyalty para todos los productos y Parques.
- Cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio

Calificaciones:
**Conocimiento y Experiência**
- Licenciatura en Administración de Empresas, Ingenieria Industrial o carreras afines al puesto.
- 3 años de experiência en puestos similares con experiência en manejo de personal.
- Manejo de Office.
- Conocimiento de idioma inglés en nível intermedio - avanzado.Experiência en el mercado de las telecomunicaciones (Celular, TV)
- Conocimiento en Implementación de Proyectos.
- Experiência en resolución de problema.
- Deseable con Lic B1 y vehículo propio.
**¿Quiénes somos?
**

Somos la empresa líder en telecomunicaciones, conectando a más de 40 mercados en América Latina y el Caribe con nuestros servicios de video, internet de banda ancha, telefonía y móviles bajo las marcas de consumo Flow, Liberty PR, Liberty CR, Más Móvil y BTC.
Empezamos de a poco y ahora estamos creciendo.
Estamos entusiasmados con el futuro mientras nos esforzamos por desbloquear oportunidades en la región.
**¿Por qué unirse a nosotros?
**

La tecnología nos emociona, nos capacita y nos impulsa.
Estamos orgullosos de los servicios que brindamos, los mercados a los que servimos y nuestra gente que se une para mejorar la vida de nuestros clientes con tecnología para que puedan conectarse, trabajar, vivir y jugar sin perder el ritmo.
En Liberty Latin America, nuestra pasión y orgullo cobran vida a través de nuestra visión compartida de brindar innovación que creará momentos importantes para nuestros clientes, generando crecimiento en nuestros mercados con una visión, una cultura y un equipo.
- Liberty Latin America brinda igualdad de oportunidades de empleo y avance a todos los colegas y solicitantes de empleo sin importar la edad, color, ciudadanía, discapacidad o discapacidad percibida, etnia, género, identidad o expresión de género, información genética, estado de pareja de hecho o de pareja, militar o estado de veterano, origen nacional, embarazo / parto, raza, religión, orientación sexual o cualquier otra categoría protegida por las leyes federales, estatales y / o locales._



  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About Tebra">Tebra is a leading digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting our platform, we aim to unlock better healthcare by elevating the patient experience and driving practice growth.Our Mission">We strive to simplify complex healthcare...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of demonstrated people management/leadership role.- Experience using data and metrics to drive improvements.- Experience working effectively across functional teams, building cross-functional relationships, and representing the interests of the customer to internal teams like Finance and Operations.- Experience working at a large company with...


  • San José, Costa Rica Pfizer A tiempo completo

    - Why Patients Need You- Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them.You'll help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.- What You Will Achieve- Responsible for ensuring successful performance of the supply...


  • San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You - Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. - What You Will Achieve - Responsible for ensuring successful performance of the...


  • San José, Costa Rica Hr Strategic Solutions A tiempo completo

    **Responsibilities**:**1.**Customer retention:- Assist customers with account-related questions, troubleshooting, and problem resolution.- Provide personalized support to ensure customer satisfaction, loyalty, and retention.**2.**Upselling:- Identify opportunities to upsell products and services to existing customers.- Educate customers on additional...

  • Latam Amp Hub Team Lead

    hace 1 semana


    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. Above Market Planning (AMP) Hub Cluster Team Lead for Latin America has...

  • Crm Manager

    hace 23 horas


    San José, Costa Rica Abbott Laboratories A tiempo completo

    **CRM Manager, this position is for Abbott Nutrition, the commercial offices is located in City Place, Santa Ana, Costa Rica.**:**Primary Job Function**:The CRM Manager will provide expertise, vision, and leadership leading to practices, strategies and technologies designed to manage and analyze customer interactions and data throughout the customer...

  • CRM Manager

    hace 2 días


    San José, Costa Rica Abbott Laboratories A tiempo completo

    **CRM Manager,** this position is for Abbott Nutrition, the commercial offices is located in City Place, Santa Ana, Costa Rica. **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Company OverviewSyniverse is the world's most connected company, shaping the future of intelligent connectivity.We develop innovative technologies that enable seamless interactions between people, businesses, and devices.Job DescriptionThe Associate Customer Success Manager plays a vital role in our customer-facing team, responsible for developing strategic...


  • San José, Costa Rica Inoi Global Mobile Phones Llc A tiempo completo

    INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years' experience in mobile phone business.We have our own production in China (OEM) as well as a wide range of distribution channels in more than 30+ countries.**Responsibilities**:- Manage a portfolio of key accounts in the consumer electronics industry,...

  • Relationship Manager

    hace 23 horas


    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...

  • Support Delivery Manager

    hace 23 horas


    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Overview">Palo Alto Networks is a leader in cybersecurity solutions, dedicated to protecting digital transactions and information. Our innovative approach has reshaped the threat and protection landscape, empowering organizations to safeguard their environments.">The Role">We are seeking an exceptional Strategic Relationship Representative to join...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Producto Manager

    hace 17 horas


    San José, Costa Rica infinity talent solutions A tiempo completo

    The leading online marketplace in Central America, is seeking a **Growth Product Manager** to lead our Product team. This role will work closely with leadership, as well as tech, marketing, sales and operations teams across markets to develop our vision, strategy, and execute. We are looking for a Product all-star who is passionate about users, has an...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    At Microsoft Corporation, we are committed to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.In pursuit of our mission, the Microsoft Customer Experience and Success (CEnS) organization plays a...

  • Customer Success Manager

    hace 24 horas


    San José, Costa Rica Commandlink A tiempo completo

    **About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...