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Loyalty & Retention Manager
hace 1 mes
Resumen:
**¿Cuál es el rol?
**
Será responsable de la definición y ejecución de la estrategia de Fidelización, Renovación y Retención de todos los segmentos de clientes de la compañía, liderando la gestión completa del ciclo de vida de los clientes de todos los productos que comercializamos.
Responsable de la gestión e indicadores de Bajas y Churn del parque Postpago, Prepago Fijo y Convergente B2C
**Responsabilidades**:
**¿Qué vas a hacer?
**
- Responsable de la gestión de Campañas de Loyalty & Rewards convergentes, fijos y móviles.
- Responsable de la gestión de la Plataforma de Blindaje y Renovaciones de contrato: convergente, fijo & móviles.
- Encargado de gestionar la Portabilidad Móvil.
- Responsable de velar por el cumplimiento de los Kpis: Churn Company, Churn Parque Convergente, Churn por Product: Prepago, Pospago, Fijo, % Parque Blindado, Portabilidad %
- Responsable de la gestión de la Plataforma de Retención: convergente, fijo & móviles.
- Asegurar la gestión efectiva de Retención de Clientes de la compañía integrada.
- Desarrollar la estrategia de Loyalty para todos los productos y Parques.
- Cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio
Calificaciones:
**Conocimiento y Experiência**
- Licenciatura en Administración de Empresas, Ingenieria Industrial o carreras afines al puesto.
- 3 años de experiência en puestos similares con experiência en manejo de personal.
- Manejo de Office.
- Conocimiento de idioma inglés en nível intermedio - avanzado.Experiência en el mercado de las telecomunicaciones (Celular, TV)
- Conocimiento en Implementación de Proyectos.
- Experiência en resolución de problema.
- Deseable con Lic B1 y vehículo propio.
**¿Quiénes somos?
**
Somos la empresa líder en telecomunicaciones, conectando a más de 40 mercados en América Latina y el Caribe con nuestros servicios de video, internet de banda ancha, telefonía y móviles bajo las marcas de consumo Flow, Liberty PR, Liberty CR, Más Móvil y BTC.
Empezamos de a poco y ahora estamos creciendo.
Estamos entusiasmados con el futuro mientras nos esforzamos por desbloquear oportunidades en la región.
**¿Por qué unirse a nosotros?
**
La tecnología nos emociona, nos capacita y nos impulsa.
Estamos orgullosos de los servicios que brindamos, los mercados a los que servimos y nuestra gente que se une para mejorar la vida de nuestros clientes con tecnología para que puedan conectarse, trabajar, vivir y jugar sin perder el ritmo.
En Liberty Latin America, nuestra pasión y orgullo cobran vida a través de nuestra visión compartida de brindar innovación que creará momentos importantes para nuestros clientes, generando crecimiento en nuestros mercados con una visión, una cultura y un equipo.
- Liberty Latin America brinda igualdad de oportunidades de empleo y avance a todos los colegas y solicitantes de empleo sin importar la edad, color, ciudadanía, discapacidad o discapacidad percibida, etnia, género, identidad o expresión de género, información genética, estado de pareja de hecho o de pareja, militar o estado de veterano, origen nacional, embarazo / parto, raza, religión, orientación sexual o cualquier otra categoría protegida por las leyes federales, estatales y / o locales._
