Business Analyst I

hace 22 horas

Heredia, Costa Rica Sgf Global A tiempo completo

**Responsibilities**:

- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.
- Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.
- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
- Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employer's products.
- Work with internal teams to ensure appropriate updates to customers' records occur in internal systems.
- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
- Identify gaps and initiate projects to improve quality and review processes.
Identify work streams that can be automated and standardized to maximize efficiency and quality.
- Identify and transition other processes to the ELA team.
- Other projects as necessary.
**Qualifications**:

- Bachelors in Business Administration, Finance, Law or Accounting preferred.
Other majors may be OK with requisite experience.
- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
- Experience performing basic commercial contract analysis preferred.
Strong auditing, analytical and problem solving skills required.
- Experience working successfully within the software/technology sector and in a global matrix-managed environment.
- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.
- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.
- Confidence to interact with all levels; drive to results; team player and professional personality.
- Exceptional interpersonal, written English and verbal communication skills.
- Proficiency using MS Office, especially MS Excel is required.
- Oracle skills considered a plus.

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