Sr. Technical Support Engineer, Vm-Series

hace 2 semanas

San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before.
These aren't easy goals to accomplish - but we're not here for easy.
We're here for the better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.
You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.
Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
**Your Impact**
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as-needed basis

**Qualifications**:
**Your Experience**
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
- Ability to work independently, as well as contribute as a team player
- Knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
- Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
- Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
- Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
- Strong experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)
- Good understanding of Unix/Linux and Windows operating systems
- Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
- Knowledge of traffic generation tools and scripting languages is a plus
- Previous experience supporting Palo Alto Networks Products is a plus

Additional Information
**The Team**

Our technical support team is critical to our success and mission.
As part of this team, you enable customer success by providing support to clients after they have purchased our products.
Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported.
We fix and identify techn

  • Sr. Technical Support Engineer, Vm-series

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr Technical Support Engineer

    hace 1 semana

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Technical Support Engineer

    hace 21 horas

    San Juan, Costa Rica Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...

  • Senior Support Engineer

    hace 2 semanas

    San José, Costa Rica Ex2 Outcoding A tiempo completo

    We are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...

  • Sr Technical Support Engineer

    hace 3 días

    San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...

  • Sr. Product Support Engineer

    hace 1 semana

    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization. In this role you will provide world-class post-sales technical support directly to customers and partners, and manage...

  • Sr Product Support Engineer

    hace 2 días

    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization. In this role you will provide world-class post-sales technical support directly to customers and partners, and manage...

  • Technical Support Engineer- Virtual Machines

    hace 1 semana

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Sr. Technical Support Engineer, Platinum Support

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr. Technical Support Engineer, Cortex Xsoar

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr. Technical Support Engineer, Platinum Support

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr Product Support Engineer

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...

  • Sr. Product Support Engineer

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...

  • Sr Product Support Engineer

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...

  • Sr. Technical Support Engineer, Platinum Support

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for the...

  • Sr. Technical Support Engineer, Platinum Support

    hace 1 semana

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr. Technical Support Engineer, Platinum Support

    hace 6 días

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr. Technical Support Engineer, Platinum Support

    hace 4 días

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr. Technical Support Engineer, Platinum Support

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for the...

  • Sr. Technical Support Engineer, Platinum Support

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...