Senior

hace 2 semanas


San José, San José, Costa Rica Ltimindtree A tiempo completo

**Job Req Id**:1271052

**Support on Web**
- 2.
Should have experience in monitoring and supporting of services, alerts, jobs and queues
- 3.
Should have experience in using JIRA Service Management & ServiceNow or equivalent ticketing tool and should be aware of ITIL concepts (incident, service and problem management)
- 4.
Should be good in troubleshooting and debugging issues
- 5.
Should be able to identify areas to automate and ways to reduce ticket count
- 6.
Should have experience in creating support documents i.e.
run books / SOPs
- 7.
Should be familiar with Spanish Language (Speak & Write)
- **Good to have**:

- 1.
Should be flexible with working hours / Weekend Shifts and should be available to handle P1/escalated issues as and when needed
- 2.
Good communication skills and should have worked with various IT support and business user groups across US and global geographies
- 3.
Knowledge of Media and Entertainment domain and a certification in ITIL Foundation or above will be added advantage
- 4.
Development experience will be added advantage
- 5.
Self organised and motivated
- **Min Salary**:
**Max Salary:
**Job Segment**:Database, SQL, Technology


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