Quality Assurance Documentation Analyst C10

hace 9 horas

Heredia, Costa Rica Citi A tiempo completo

**The Compliance Business Control Analyst 2/Quality Assurance Documentation Analyst is a developing professional role.
Applies specialty area knowledge in **monitoring, assessing, analyzing and/or evaluating processes and data.
Identifies policy gaps and formulates policies**.
Interprets data and makes recommendations.
**Researches and interprets factual information**.
Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Develops working knowledge of industry practices and standards.
Limited but direct impact on the business through the quality of the tasks/services provided.
Impact of the job holder is restricted to own team.
**

**Responsibilities**:

- ** Researches system issues, identifying process improvements, communicating changes and issues to leadership, and testing key enhancements.
**:

- ** Review all information and documentation ensuring compliance with local regulation and Citi standards**:

- ** Tests functional enhancements being implemented by vendors and integrated systems.
**:

- ** Escalating system issues, identifying process improvements, communicating changes and issues to leadership, and testing key enhancements.
**:

- ** Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
**:

- ** Makes evaluative judgments based on the analysis of factual information.
**:

- ** Limited but direct impact on the business through the quality of the tasks/services provided.
**:
**Qualifications**:

- ** 2-4 years of relevant experience**:

- ** Fluent English is required in this position**
- ** Experience in banking, preferably in **compliance and quality assurance documentation.
**:

- ** Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
**:

- ** Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
**:
**Education**:

- ** Bachelor's/University degree or equivalent experience**:

- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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