Noc Engineer

hace 2 semanas

San José, San José, Costa Rica Nitel A tiempo completo

**the role**

**what you'll do**
- Support 24x7 engineer on-call requirements.
- Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Experience in NOC operations and process management.
- Document all network-related activities in ticketing system.
- Provide Technical support for Telecom Transport services Copper, Coax, Fiber, Wireless and Ethernet facilities.
- Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, Security, VoIP, and other Managed Services.
- Perform other duties as assigned to support the continued success of self, team, department, and company.
- May provide technical supervision to lower level engineers and technicians.
**what you'll bring to succeed**
- Bachelor's degree required in a technical discipline (Network Engineering, Computer Networking or related field)
- Relevant experience of 5 - 8 years
- Excellent written, verbal and communication skills
- Experience in NOC operations and process management
- Ability and availability to be on-call 24 hours a day on a rotating schedule
- Knowledge and usage of SevOne, Solarwinds and Cacti or similar monitoring tools
- Strong Layer 2/3 Routing/Switching knowledge in both an Enterprise and Service Provider environment
- Demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco based MPLS networks with BGP, OSPF, and Multicast protocols
- Hands-on experience with Networking/Security hardware.
(Adtran, Cisco, Palo Alto, Juniper, Barracuda)
- Hands-on experience with VoIP technologies (configuration, troubleshooting)
- Hands-on experience with SDWAN technologies (configuration, troubleshooting)
- Hands-on experience with firewall configuration, security analysis, pen threat mitigation and security best practices
- Hands-on experience in packet analysis using Wireshark or similar packet capture toolsets
- Hands-on command line experience in initial router/firewall configuration, and handling post installation configuration requests for network augments and complex network enhancements
- Strong organization and multi-tasking skills as well as the ability to be detail-oriented
- Current Cisco CCNP, Juniper JNCIP track, or CISSP certification a plus

**what we value**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day

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