Client Services Associate

hace 12 horas

San José, Costa Rica ARCHES CORPORATION A tiempo completo

WHO WE ARE

Arches connects strategic consulting firms, Private Equity firms, and Hedge Funds with the expertise they need to make better decisions.

Since 2019, we've grown from a startup to a global team of 170+ professionals across Asia, secured $6 million in funding, and become a trusted partner for the world's leading firms.

Our experts support critical business decisions through Commercial Due Diligence, Market Research, Value Creation strategies, and more.

We're now expanding to Colombia in 2025 to better serve our US clients. This new office will be our key hub for the Americas, creating exciting opportunities for talented professionals who want to grow with us.

Learn more about us: Arches on LinkedIn

ROLE OVERVIEW

As a Client Services Associate (Expert Matching Team) in our Colombia office, you'll be connecting US clients with the expertise they need. Your main focus will be finding and engaging with the right experts for each project.

WHAT YOU'LL DO

Understanding Client Needs & Finding Experts (70% of your time)

* Work with top consulting and investment firms to understand their exact needs.
* Find and contact the perfect experts for each project using Linkedin and our databases.
* Build relationships with experts through clear, professional communication.
* Handle all scheduling between clients and experts efficiently.
* Screen experts to ensure they're the right fit for each project.

Project Management (30% of your time)

* Manage multiple client requests at the same time.
* Work closely with our global teams to deliver great results.
* Track project progress and provide updates to clients.
* Help improve our processes as we grow.

WHAT YOU'LL NEED

* Fluent English and Spanish (written and spoken).
* Strong communication skills - you'll be talking with senior professionals daily.
* Good attention to detail - getting the right expert match is crucial.
* Bachelor's degree.
* 0-2 years of work experience.
* Comfortable working with US clients (early morning meetings may be required).
* Experience with LinkedIn and basic research tools.

WHY JOIN US?

* Be part of our growth story - help build our Americas hub from the ground up.
* Work with prestigious clients and learn about different industries.
* Clear path to advance your career as we expand.
* Competitive salary and benefits.
* Regular training and support from our experienced global team.
* International work environment.

BENEFITS

Compensation & Benefits

* Competitive Base Salary with performance reviews every 6 months.
* 13th Month Salary.
* Monthly Performance-based Incentive up to COP 3,930,000.
* Transportation Allowance – COP 200,000.
* Annual Bonus – 1-month gross salary.
* Paid Leave – 15 days of annual leave, in addition to 18 public holidays, plus additional paid leave for significant life events and 8 days of sick leave.
* Private Medical Insurance – Includes dental coverage.
* Self-learning Budget – Up to COP 4,370,000 per year.
* Provided laptops and workstations.

Career Growth

* Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
* Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

* Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.)
* Team Engagement Support – Up to COP 132,000 per quarter.
* Flexible Work Arrangements – Hybrid.

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage

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