Group Manager Cxqo, Just Walk Out Technology

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Basic qualifications:

- 5+ years people management experience, preferably in an operations' environment, 2+ years managing managers.
- A Bachelor's Degree or 2+ years at Amazon in a management role

Preferred qualifications:

- Have a track record for being self-motivated and demonstrated ability to follow-through on projects to completion.
- Ability to multitask and maintain composure is critical for success.
- Experience communicating with and presenting information to internal and external customers, including senior leaders.
- Strong interpersonal skills.
Job summary How often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry?
"Just Walk Out" technology empowers stores to remove lines and checkout
Our technology lets shoppers enter a store, grab what they want, and get going.
We are looking for a Group Manager to come join our team.
In this role, you will be a member of a team supporting Amazon JWO Tech.
Please note: this team is not customer-facing.
Experience managing associates through Team managers is required.
You should be comfortable exercising judgement and making decisions in an ambiguous environment.
Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role.
You will need a keen eye for numbers and should excel at running operations of an ops team efficiently.
Technical issues shouldn't faze you.
You must be comfortable operating all of the systems, tools and devices used on your team.
You will remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own.
You have a demonstrated history of thinking on your feet and identifying efficient short-term fixes while looking into a longer term solution.
You lead by example and are a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers.
No task is beneath you.
You fully live the Amazon Leadership Principles and are passionate about helping your team do the same.
You have a high bar for quality and hold your team to the same standards.
The role requires working flexible schedules and shifts (including night shifts).
Key job responsibilities - CXQO Knowledge mandatory - Experience managing processes and projects - Manage the local support operation.
Includes, managing a team of Associates and Team Managers - Perform regular 1:1's with each of your Associates and/or Team Managers; promptly addressing any performance, conduct, or attendance concerns.
- Partner with each of your associates/managers to form development plans that help them discover and achieve their career goals.
- Operate as an authority and point of contact for emerging operational issues and associate concerns - Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks, coordinating breaks and lunches, and communicating with internal and external partners.
- Drive continuous improvement in primary KPIs for your team by supporting the continuous improvement cycle - Communicate and maintain vision, Leadership Principles and culture with the team - Written and verbal communication up to Sr. leadership level.
- Ensure successful site execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations.
- Use established processes to identify individual performance gaps and coach associates to meet and exceed expectations.
- Participate in process and quality improvement initiatives.
- Have a track record for being self-motivated and demonstrated ability to follow-through on projects to completion.
- Ability to multitask and maintain composure is critical for success.
- Experience communicating with and presenting information to internal and external customers, including senior leaders.
- Strong interpersonal skills.


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