Systems Engineer

hace 12 horas

San José, Costa Rica Tech Data Corporation A tiempo completo

**Summary**:

- The Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions as a technical solutions advisor.
- Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line.
- Works closely with the vendor's Product Manager and the funding vendor's representatives to execute marketing activities.
- Establishes and develops solid business relationships with stakeholders, vendor's customers and other internal departments.
- Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers.
- Accepts ownership of suggested improvements and works with the Tech Data team & vendor, through the Systems Engineering Management to develop an implementation plan.
**Essential Duties & Responsibilities Required**:

- Provides technical solutions and configuration design expertise to customers and sales on specified product line(s).
Uses independent judgement and discretion in making solution recommendations.
No second-level review occurs.
- Provides phone support in accordance with Key Performance Indicators (KPIs).
- Provides sales/marketing support to increase vendor and product awareness.
- Provides technical presentations/training to sales, support, and customers.
- Participates in departmental projects in leadership/ownership role.
- Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
- Logs customer calls.
- Provides technical training to reseller partners and sales reps on product portfolio, systems and tools with accurate technical data on specific product line(s).
- Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
- Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales.
- Develops tactical plan and perform associated duties necessary to support QVO.
- Travels to perform and receive training, attend trade shows and other marketing events.
- Participates in trade shows, seminars, trainings, and other marketing events.
- Attends scheduled Team meetings.
- Seeks and participates in cross-training activities.
- Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.
**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:

- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to create and conduct formal presentations.
- Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
- Able to express ideas clearly and convey necessary information.
- Able to work independently with minimum supervision.
**Knowledge and/or expertise in related area of responsibility.
**:

- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.
- Minimum of (4) years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment
- Minimum of (1) year vendor relations experience in a presales vendor support role
- Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences
- Minimum of (1) year experience in project management
- Previous trade show experience desirable

**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values.
We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
**Join our team to connect the world with the power of technology
**:

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