Trilingual Human Resources Analyst

hace 2 semanas

Alajuela, Alajuela, Costa Rica Haleon A tiempo completo

Hello.
We're Haleon.
A new world-leading consumer health company.
Shaped by all who join us.
Together, we're improving everyday health for billions of people.
By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science.
What's more, we're achieving it in a company that we're in control of.
In an environment that we're co-creating.
And a culture that's uniquely ours.
Care to join us.
It isn't a question.
The Trilingual Human Resources Analyst - Portuguese, will act as the Human Resources single point of contact on site for operators and first-line leaders who have no or mínimal access to computers and who require basic HR-related support over the phone and via chat.
Key Responsibilities
- Act as the Human Resources point of contact for employees and managers who require HR-related support via chat and tickets
- Provide advice and guidance on Human Resources procedures (policy and process) covering the full employee lifecycle including leave of absence, onboarding, payroll, benefits enrollment, among others.
- Is familiar with industry standard metrics adherence and improvement to ensure a smooth experience for employees.
- Import best practices when applicable to improve user and employee experience
- Partner with other team members to review and improve processes
- Communicate effectively, both written and orally to explain complex processes to customers and peers
- Provide end to end oversight to help solve the HR queries from manufacturing employees and first-line leaders mentioned above
- Responsible for effective triaging complex HR queries within the HR service delivery model to ensure timely resolution within agreed operational service targets
- Link back with the originator of HR queries to share the outcome in such a way that the colleague can relate to the message
- Work closely with the HR Site lead on critical site priorities resulting from global process changes, particularly those that require support being provided to the site-based line operators and line managers who have no or mínimal access to GSK computers.
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:

- Bacherlo´s degree in related áreas and 2+ years of experience in related roles.
- Workday and ServiceNow experience are required.
- Experience managing E2E Customer and Employee Life Cyle processes.
- Proficient in Spanish, English and Portuguese is required.
- Familiarity with Brazilian HR processes is a plus.
- Microsoft Office (intermediate/advanced Excel)
- Outstanding communication skills.
- Continuous improvement knowledge is a must.
Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles.
If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Haleon is an Equal Opportunity Employer.
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment.
This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

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