Guest Experience Expert
hace 21 horas
**Numéro de l'Emploi** 22132092
**Catégorie d'Emploi** Rooms & Guest Services Operations
**Lieu** Fairfield by Marriott San Jose Airport Alajuela, Radial Francisco J. Orlich Plaza Los Mangos, Alajuela, Alajuela, Costa Rica AFFICHER SUR LA CARTE
**Horaire** Full-Time
**Situé à distance ?
** N
**Mutation?
** N
**Type de Poste** Non-Management
Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème.
Nous devons avant tout bâtir une expérience unique et mémorable.
Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour.
Ils sont habilités à se déplacer dans leur espace et à faire ce qui doit être fait.
Qu'il s'occupe de traiter les besoins opérationnels, de répondre aux demandes des clients, de préparer des rapports, de partager les points forts de la région, ou d'aider les clients avec le chargement/déchargement des véhicules et le transport de bagages entre les chambres de clients et/ou le poste de chasseur, l'expert en Expérience client fait en sorte que le client sente que les transactions font partie de l'expérience.
Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le maintien de la confidentialité, la protection des actifs de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels.
Le rôle d'expert en Expérience client signifie être sur vos pieds et vous déplacer (se lever, s'asseoir ou marcher pendant une longue période de temps; se déplacer dans des espaces étroits, confinés ou élevés ainsi que monter et descendre des escaliers et/ou des rampes de services), et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu'à 50 livres (22,7 kg) sans assistance et 100 livres (45,5 kg) avec assistance; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser).
Il est essentiel que les experts en Expérience client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.
- Marriott International souscrit au principe de l'égalité d'accès à l'emploi.
Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus.
Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._
- Fairfield Inn & Suites by Marriott permet aux clients de voyager en toute confiance en leur donnant exactement ce qu'ils attendent pour un tarif exceptionnel.
En tant que membre de notre équipe, vous offrirez un service exceptionnel pour rendre le voyage de nos clients simple, confortable et productif.
Découvrez votre monde (Find Your World) chez Fairfield Inn & Suites by Marriott.
-
Guest Experience Expert
hace 21 horas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Additional Information** AGENTE DE SERVICIO AL CLIENTE**Job Number** 24081597**Job Category** Rooms & Guest Services Operations**Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs...
-
Guest Experience Expert
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 24095226**Job Category** Rooms & Guest Services Operations**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in...
-
Guest Experience Expert
hace 7 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 24078078**Job Category** Rooms & Guest Services Operations**Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to...
-
Guest Experience Expert
hace 1 día
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoWhy Join Our Team?We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.Company OverviewMarriott International, Inc is a leading global hospitality company with over 7,000 properties in more than 131 countries.Job ResponsibilitiesThe Guest Service Expert plays a critical role in delivering exceptional guest experiences...
-
Guest Experience Ambassador
hace 2 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**About the Job**This role is an exciting opportunity for individuals who are passionate about providing outstanding customer service and making a difference in the lives of our guests.The Guest Experience Expert will be responsible for delivering a wide range of services that guide guests through their entire stay, from check-in to check-out.
-
Guest Experience Coordinator
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout UsResidence Inn by Marriott is a leader in the extended-stay hotel industry, offering spacious suites with full kitchens and complimentary breakfast. Our hotels are designed to provide a home away from home for business and leisure travelers alike.Job SummaryThe Guest Service Expert will be responsible for providing exceptional customer service to our...
-
Ambassador of Exceptional Guest Experience
hace 4 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoCompany Overview:Marriott International, Inc. is a hospitality company that prides itself on delivering unique and memorable experiences to its guests.Job Summary:We are seeking an exceptional individual to join our team as a Guest Experience Expert at Residence Inn San Jose Escazu. As a Guest Experience Expert, you will be responsible for creating a safe...
-
Guest Environment Expert Role
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoJob DescriptionAs a Guest Environment Expert at Fairfield by Marriott, you will be responsible for maintaining the cleanliness and organization of guest rooms, public areas, and back-of-house spaces. This includes restocking cartons, replenishing linens, and maintaining housekeeping supplies.Key Responsibilities:Ensure that all guest rooms and public areas...
-
Guest Experience Ambassador
hace 15 horas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout the Job: As a Guest Experience Ambassador at Marriott International, Inc., you will be responsible for delivering exceptional service to our guests and creating memorable experiences.Key Responsibilities:Process operational needs and address guest requests in a timely and efficient manner.Complete reports and share knowledge of local area highlights...
-
Guest Experience Manager
hace 1 día
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoKey Responsibilities:Process all guest check-ins, verifying guest identity and form of payment, assigning rooms, and activating/issuing room keys.Set up accurate accounts for each guest according to their requirements.Enter Marriott Rewards information and ensure rates match market codes, documenting exceptions.Secure payment prior to issuing room keys,...
-
Customer Service Agent
hace 2 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**About Our Company**Fairfield by Marriott International is a global hospitality leader, known for its commitment to delivering exceptional guest experiences. With over 1,000 locations worldwide, we offer a unique blend of warm hospitality and reliable service.**Job Summary**We are seeking a highly motivated and customer-focused Guest Experience Expert to...
-
Guest Experience Ambassador
hace 2 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completoCompany OverviewCourtyard by Marriott is a world-renowned hotel chain with a rich history of excellence. Our mission is to provide a welcoming and comfortable environment for our guests, ensuring they have a smooth and productive stay that meets their personal and business needs.Job SummaryThe Service Excellence Associate will play a vital role in delivering...
-
Guest Experience Associate
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoCompany Overview">Fairfield by Marriott San Jose Airport Alajuela is part of Marriott International, Inc.">We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.">Job Summary">Greet guests with a warm smile and make their stay unforgettable.">Responsibilities">">Craft personalized experiences for each guest, anticipating...
-
Guest Experience Supervisor
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 23046156**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Fairfield by Marriott San Jose Airport Alajuela, Radial Francisco J. Orlich Plaza Los Mangos, Alajuela, Alajuela, Costa Rica VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott...
-
Housekeeping Expert
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completo**Job Overview**Fairfield Inn & Suites by Marriott is committed to providing exceptional service to our guests. As a Guest Environment Expert, you will play a critical role in creating a memorable and unique experience for our visitors.**Key Responsibilities**We are seeking a skilled and detail-oriented individual to join our team as a Guest Environment...
-
Quality And Guest Experience Supervisor
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23046156**Job Category** Rooms & Guest Services Operations**Location** Fairfield by Marriott San Jose Airport Alajuela, Radial Francisco J. Orlich Plaza Los Mangos, Alajuela, Alajuela, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, verifying guest...
-
Customer Experience Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**About Us**Marriott International, Inc is a global hospitality leader with 30 brands and over 7,000 properties in more than 131 countries.We believe in putting people first and delivering an exceptional experience for our guests.We are committed to creating memorable moments that leave a lasting impression.**Job Overview**As a Guest Service Expert at...
-
Marriott Guest Experience Associate
hace 1 día
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completo**The Perfect Candidate**We are looking for a professional who is passionate about delivering exceptional guest experiences. If you have a keen eye for detail, excellent communication skills, and a passion for serving others, we want to hear from you!**Key Responsibilities**Serve food and beverages to guests, taking care to ensure they receive exactly what...
-
Guest Experience Ambassador
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout Residence InnWe are a brand that helps guests thrive while on long stays so they can perform at their best.Our spacious suites with full kitchens offer the comforts of the modern home, while our associates provide service with a human touch to business and leisure travelers alike.Job OverviewThis is a full-time position in Housekeeping & Laundry.The...
-
Guest Environment Expert
hace 2 semanas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 23021109**Categoría de Empleo** Housekeeping & Laundry**Ubicación** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementNuestro trabajo no consiste solo en ofrecer al huésped...