Proof Of Delivery Analyst

hace 6 horas


Alajuela, Costa Rica 3M A tiempo completo

**Job Description**:
3M is looking for passionate and driven Proof of Delivery Representative.
Are you ready to be a part of what's next?
PRIMARY DUTIES/RESPONSIBILITIES:
- Obtain the return of the Proof Of Delivery (POD) document from the patient thru a database for worklist prioritization.-
- Completes outbound dialer calls and handles inbound calls.-
- Identifies additional contact numbers when necessary.-
- Interacts with patients, home health agencies, and doctors' offices to obtain information needed to locate the patient.-
- Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.-
- Enter detailed order notes documenting course of action taken in multiple systems.-
- Maintains their assigned worklist in a timely and efficient manner.-
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.-
- Understand and comply with HIPPA regulations and PHI and all 3M policies.- BASIC QUALIFICATIONS- High School Diploma or equivalent.-
- Flexible & Adaptable - with schedule, workflow processes and priorities.-
- Communicate in English effectively both verbally and in written format C1.-
- At least 1 year of call center experience.-
- Capable of multitasking and toggling through 4-5 different systems (dual screens).-
- Strong typing skills.-
- Operate independently without close supervision.-
- Ability to convey a positive customer service and team oriented attitude.-
- Ability to maintain confidentiality and exercise discretion in all business dealings.- PREFERRED QUALIFICATIONS- Experience with a dialer in a phone customer service environment.-
- Experience with working in an environment where daily goals are needing to be met both individually and as a team.-
- Experience using dual monitors.-
- Demonstrated analytical and problem-solving skills.-
- Experience with Nice Incontact- ESSENTIAL FUNCTIONS/INFORMATION- This position exists to obtain the Proof Of Delivery (POD) from the patient and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.-
- The information listed above is not a comprehensive list of all duties/responsibilities performed.-
- Management has the exclusive right to alter this job description at any time without notice- Supporting Your Well-being
- 3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
- Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement



  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job Description:We are seeking a skilled Proof Delivery Professional to join our team. As a key member of our organization, you will play a critical role in obtaining proof of delivery from patients and ensuring timely completion of outbound dialer calls and inbound calls.Primary Responsibilities:Obtain return of the proof of delivery (POD) document from...

  • Point Of Sale Analyst

    hace 5 horas


    Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:- Collaborate with Innovative 3Mers Around the World- Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.With a diversity of people, global locations, technologies...


  • Alajuela, Costa Rica Emerson A tiempo completo

    Specific Responsibilities- Planning & Administration _- Provide information and assist IT Service Delivery Supervisor when requested- Follow and enforce Emerson policies regarding IT management, security, standards and procedures- Assists users with business proposal generation, regarding our standards and policies- IT Infrastructure & Support: _- Always...

  • Point Of Sales

    hace 6 horas


    Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:This position is responsible to make recommendations and executes opportunities to improve Point of Sales and Chargeback processes, systems, workflow etc.Provides support to achieve agreed SLA results.Demonstrates commitment to accuracy, responsiveness, and customer satisfaction.Provides input and assistance to the Team Leader to maintain...

  • Network Analyst

    hace 2 horas


    Alajuela, Costa Rica Dhl A tiempo completo

    DHL is hiring a Network Analyst to its Network Team in Heredia, Costa Rica.This is a hybrid work model, and you must be able to work in Heredia, Costa Rica twice per week.Your Background Includes:- Knowledge of TCP/IP, HTTP, HTTPS, FTP, DNS Protocols- Knowledge of network security technologies such as firewalls (Check Point, Juniper, Cisco), F5 BIG-IP LTM,...


  • Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:Tek Experts is looking for an experienced and proven Global Client Delivery Leader who will be responsible for the overall client relationship as well as the end-to-end delivery across multiple lines of business.The GCDL is accountable for leading and inspiring a global team of over 1000 Technical Support Engineers who consistently deliver...


  • Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:Tek Experts is looking for an experienced and proven Global Client Delivery Leader who will be responsible for the overall client relationship as well as the end-to-end delivery across multiple lines of business.The GCDL is accountable for leading and inspiring a global team of over 1000 Technical Support Engineers who consistently deliver...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:- Department Overview- The Point of Sales Team is part of Marketing Operations.**Job Description**:- The person hired for the position of Point of Sale (POS) Data Quality Analyst will be responsible for analyzing point of sale (POS) data from 3M Channel partners to ensure accuracy, quality and usability by the key stakeholders- Primary...


  • Alajuela, Costa Rica Arrow Electronics, Inc. A tiempo completo

    Position:Senior Market Intelligence Analyst**Job Description**:The Senior Market Intelligence Analyst will lead efforts to provide immixGroup sales teams and clients with actionable intelligence on the Department of Defense, initiatives, and relevant programs.What you will be doing- Proactively monitor and utilize research tools to find active solicitations...

  • Network Analyst

    hace 5 horas


    Alajuela, Costa Rica Dhl A tiempo completo

    DHL is hiring a Network Analyst to its Network Team in Heredia, Costa Rica.You must have a cedula and be able to work in Heredia, Costa Rica.You will love your job!**Your Background Includes**:- Very good knowledge of TCP/IP, HTTP, HTTPS, FTP, DNS Protocols- 3 years of experience in the field of networking/network security- Very good knowledge of network...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a Tech Leadership and Delivery Expert to join our team at Tek Experts. Our company is dedicated to delivering specialized and unique solutions for clients, and we're looking for someone who can drive exceptional outcomes with purpose-built solutions.Tek Experts is a tech services and support company focused on delivering agile,...

  • Crm Analyst

    hace 6 horas


    Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:Goal of the position:CRM Analyst (Customer Relationship Management) allow Businesses and CO-Customer Operations CRM tool users to manage business relationships, the data, and information associated with them.CRM Analyst is the first point of contact for Business and CO users.Service delivery provided by CRM Analyst contains processes...


  • Alajuela, Costa Rica Airespring A tiempo completo

    Company DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.AireSpring has...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica.Be part of what's next!**Job Summary**:The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.Primary Responsibilities...


  • Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    IT Business Analyst, SAP EWM**f fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark!**IT Business Analyst, SAP EWMIn this role you be responsible for supports and develops solutions for Kimberly-Clark's warehouse management systems in the region.The team focuses on delivering business value via process and system...


  • Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    IT Business Analyst eCommerce**If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark!**IT Business analyst eCommerceIn this role, you will analyze, specify, and validate the business needs of project stakeholders, acting as the conduit between the business users and the development teams, ensuring that project...

  • S2P Analyst

    hace 5 horas


    Alajuela, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouPfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997.The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016.GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.The GBS San...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    At SmileDirectClub, we're empowering transformation by spreading smiles and positivity across the country. We're seeking a skilled Senior Business Intelligence Analyst to facilitate fact-based decision-making with a focus on return on investment.Key Responsibilities:Work with leadership stakeholders to model key strategic quantitative analyses of the SDC...


  • Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    SAP EWM Business AnalystThe Digital Technology Solutions (DTS) organization is seeking an experienced Business Analyst (BA) for a role on the Warehouse Management team (WMS).This team supports and develops solutions for Kimberly-Clark's warehouse management systems in the region.The team focuses on delivering business value via process and system...

  • Usac Buying Analyst

    hace 6 horas


    Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:- Job Description- 3M IS HIRNG AN STP Buying Analyst (Bilingual English-Spanish)-- Primary Responsibilities include but are not limited to the following:- Responsible for procurement activities that may include but are not limited to:Knowledge of end to end of PO life cycle and focus on continuous improvement.-Responsible to review and...