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Point Of Sale/Chargeback Analyst
hace 1 mes
**Position Overview**:
Own operational relationship with assigned channel partner accounts; ensuring all deadlines are achieved.
Working in SAP/Vistex processing monthly Case lines while reducing errors and improving overall data quality on channel partners.
**Position Duties**:
Monthly volume processing for Basic, Care and some Premium channel partners which includes analyzing and resolving errors to get the cases validated and released for payment.
Collaboration with channel partners during monthly processing.
Ensure all credit adjustments are issued timely and accurately based on requirements.
Manually load channel partners file into Vistex.
Analyze/review data received in the system to ensure it is accurate.
Monitor daily volume tracker and action accordingly.
Manage and process channel partner resubmits within 30 days.
Identify data issues to reduce errors to improve overall data quality and processing time.
Salesforce case to local USAC team for process support.
Make process data corrections when identified.
Manage and monitor assigned metrics on a monthly basis.
Train, mentor and provide leadership to other members of the team.
Lead cross functional projects across Customer Operations and supporting division to effectively drive change in productivity and accuracy.
Work cross functionally with other teams.
Such as Deviated Pricing, Business Operations and CIR.
Identify process improvements and participate in Lean Six Sigma (LSS) efforts.
Resolve chargeback disputes per the process.
**Basic Qualifications**:
- Minimum of a Bachelor's degree or higher from an accredited institution is required.
- Minimum two (2) years of experience as an Analyst working in chargebacks, pricing, contracts and/or finance is required.
- Minimum of one (1) year of experience working with data and having direct contact with the channel partner is required.
- Minimum two (2) years of experience with MS Excel, pivot tables, and formulas is required.
- Advanced English Level - C1
**Preferred Qualifications**:
- Bachelor's degree or higher in Accounting, Business Administration, Communications, or General Business.
- One (1) year of experience within Customer Operations is preferred.
- Strong organizational, analytical and time management skills.
- Ability to effectively manage high volume of work on a monthly basis.
- Must have excellent oral and written communication skills.
- High level of accuracy and attention to detail.
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