L1 Trilingual Customer Service
hace 2 semanas
**Overview**:
**Main Responsibilities**:
- Create, handle, and route cases efficiently to ensure timely resolution.
- Conduct basic triage to prioritize and escalate cases as necessary, adhering to predefined escalation protocols (SAN 101).
- Collaborate with next-level support teams such as CS&S, GSC, GSC Keys, GSL, and GSS to address complex customer issues.
- Monitor and handle Hi-Track cases related to EV failures, ensuring proactive resolution.
- Assist with CS&S/ISP product requests and escalations as needed.
- Provide support for ASP product requests when required.
**Main Skills**:
- Clear communication skills, both oral and written, to effectively interact with customers and internal teams.
- Strong teamwork abilities to collaborate with colleagues and support teams for issue resolution.
- Adaptability to quickly adjust to changing priorities and customer needs.
- Effective listening skills to understand customer inquiries and concerns accurately.
- Schedule flexibility to accommodate varying workloads and customer demands.
Additional Requirements:
- Demonstrated customer service skills and experience.
- Proficiency and fluency in PC usage.
Pay: ₡600,000.00 - ₡650,000.00 per month
Application Deadline: 30/04/2024
-
Desktop Support L1
hace 4 días
Cartago, Costa Rica Iron Service Global Inc A tiempo completo**Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...
-
Customer Service Supervisor
hace 18 horas
Cartago, Costa Rica Infotree Global Solutions A tiempo completoAños de experiência: 5 años de experiência como Supervisor en el área de Customer Service. - Bachiller universitario: Completado. Cualquier carrera afín a la vacante. - Nível de Inglés: Avanzado - Modalidad: Presencial - Horario: 8am - 5:30pm Tipo de puesto: Tiempo completo, Permanente Salario: Hasta ₡2,000,000.00 al mes
-
Customer Care
hace 2 días
Provincia de Cartago, Costa Rica ADMEDES S.A. A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: - Customer Care - Customer service for key accounts - Order entry and order processing (preparation of quotations, order confirmation and delivery notes) - Deadline monitoring of customer orders - Conducting telephone conferences with customers - Monitoring of weekly deliveries / forwarding delivery...
-
Senior Supervisor
hace 2 semanas
Cartago, Costa Rica Infotree Global Solutions A tiempo completoBachelor’s degree in Industrial Engineering, Business Administration or related. - A minimum of 5 years’ experience working in a customer service, manufacturing, or production environment - At least 2 years supervisory experience - Strong verbal communication (English and Spanish) - Experience with KPI's and QA - Advanced English **Responsibilities** -...
-
Rep, HR Solutions- Workforce Administration
Encontrado en: beBee S CR - hace 4 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoThis position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable...
-
Team Manager
Encontrado en: Talent CR S2 - hace 1 día
Cartago, Costa Rica Tek Experts A tiempo completoOverview We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. Driving exceptional outcomes with...
-
Account Specialist Engineer, Marketing, Sales
hace 2 días
Ubicación Cartago, Cartago, Costa Rica Heraeus Medievo A tiempo completoRequisitos: 3 to 5 years experience in medical device, automotive, or enterprise B2B sales with contract developed or manufactured products preferred Highly experienced level of customer service and account - Facing work, typically involving interaction with customers, including follow up on issues, quotes, etc. Bachelor-s degree in Engineering, Business...
-
Rep, HR Solutions- Workforce Administration
hace 18 horas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoThis position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable...
-
Digital Strategist
Encontrado en: Talent CR S2 - hace 1 semana
Cartago, Costa Rica PURATOS A tiempo completoDigital Strategist As a Belgian-based global leader in bakery, patisserie, and chocolate ingredients since 1919, Puratos is committed to sustainability, customer-centric innovation, and premium products. With a presence in 100+ countries, we empower artisans, manufacturers, and food service professionals, driving a positive impact on the food...
-
Digital Strategist
Encontrado en: beBee S CR - hace 3 semanas
Cartago, Costa Rica Puratos A tiempo completoAs a Belgian-based global leader in bakery, patisserie, and chocolate ingredients since 1919, Puratos is committed to sustainability, customer-centric innovation, and premium products. With a presence in 100+ countries, we empower artisans, manufacturers, and food service professionals, driving a positive impact on the food industry. We are looking for our...
-
Architect, Information Security
Encontrado en: beBee S CR - hace 4 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Architect, Information Security
Encontrado en: Talent CR S2 - hace 1 semana
Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Digital Strategist
hace 3 días
Provincia de Cartago, Costa Rica Puratos A tiempo completoAs a Belgian-based global leader in bakery, patisserie, and chocolate ingredients since 1919, Puratos is committed to sustainability, customer-centric innovation, and premium products. With a presence in 100+ countries, we empower artisans, manufacturers, and food service professionals, driving a positive impact on the food industry. We are looking for our...
-
Supervisor, IT Support
Encontrado en: Talent CR S2 - hace 1 semana
Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Sr Coord, IT Support
hace 2 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoIn a help desk/call center environment, serves as the single, initial point of contact for end users. Logs all relevant incident and service request details. Provides first line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to...
-
Manager IT, Project Management
Encontrado en: beBee S CR - hace 3 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoEdwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. For more than 50 years, we have established a remarkable track record around that innovation: Work that enables clinicians worldwide to enhance and save lives. Edwards is seeking a Manager, Project Management...
-
Supervisor, IT Support
hace 18 horas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...