Customer Service Representative Student Worker

hace 4 semanas

San José, Costa Rica Screenovate A tiempo completo

Intel makes possible the most amazing experiences of the future.

You know us best for our processors. But we do so much more.

We are makers, catalysts, and inventors. We innovate at the boundaries of technology to make amazing experiences possible for business and society, and for every person on Earth.

Throughout our proud history, Intel has continuously expanded the reach, influence, and power of computing to improve people's everyday lives. With employees in 63 countries and customers in over 120 countries, Intel's products and services create the foundation for limitless invention.

Intel is like not other company on the planet:
our technology is a critical part of an increasingly interdependent ecosystem that creates and expands value for shareholders, partners, customers, and society.

Intel has several exciting Business Operations internship opportunities working in our Business Management Group BMG. BMG makes it possible for our sales teams to sell and for our customers to buy.

Working as part of a global team, you will be directly working with both our customers and supply teams.

The role is within BMG, supporting customers in the America's region AMR.

The role is a Sales Operations Analyst Student Worker and provides exposure and experience in managing Intel's customer relationships to drive revenue growth.

The employee will act as the communication conduit between the Customer, Sales, and the Factory to optimize revenue and deliver compliance strategies.

Operations Analysts manage customer supply/demand commitments, inventory management, pricing/compliance strategies, customer presentations, and marketing program support

Manage and support customer accounts and supply requests
Growing revenue and helping Intel gain/maintain competitive edge
Generate and report out on business indicators
Influencing Intel and its customers through data analysis, market intelligence, and insightful information
Work with internal stakeholders to balance our supply versus customer demand
- Strong analytical and data management skills and ability to work through complex/ambiguous business scenarios
- Ability to solicit and listen to critical feedback to improve the business, while simultaneously demonstrating confidence in numbers and analysis
- The ability to consistently deliver results under time constraints in a fast-paced environment
- Leadership skills managing stakeholder relationships
- Understanding of supply management, demand forecasting, market analysis or operations
- Familiarity with Intel Architecture products/customers and a working knowledge of broader market drivers and trends
- Demonstrated skills in driving processes and solving problems across multiple business groups

**Qualifications**:
Minimum Qualifications
- Must be an active student of Bachelor's Degree (with half of the career completed), Licentiate or Master's Degree in Business Administration, Supply Chain, Economics, Accountancy, Data Science/Analytics, or other Business related fields
- Intermediate-advanced Excel, including the use of pivot tables, advanced logic functions, and other complex formulas
- Intermediate to Advanced English level (able to communicate both verbally and written in a clear and concise manner)
- Willing to work at least 30+ hours per week
- Must have permanent-unrestricted right to work in Costa Rica

Preferred qualifications:

- Experience in any customer service roles
- Knowledge of SAP / Salesforce systems
- Knowledge of Portuguese language

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at

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