Senior Data Management Specialist

hace 3 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

**Job Description**:
Role:

- Supports business owners and principals via the Experian Commercial Relations toll free phone line.
- Provides escalated telephonic support.
- Conducts investigations into business credit report disputes by confirming public record, trade data and verifying firmographic information.
- Generates an audit trail document to support the investigation and final credit report presentation.
Works with BIS resellers, Sales and other internals to investigate and correct data in the commercial database.
- Provides specialized support to data suppliers and partners.
- Research and amend in depth corporate file structure investigations.
- Ensures investigations are completed according to service level agreements.
- Performs and publish business analytics linked to investigative research requests.

**Qualifications**:

- Handles inbound questions via phone from business principals requesting information on the dispute process and asking for investigation status.
Reviews and qualifies requests for complimentary commercial credit reports, ensuring that the request is compliant with Commercial Relations policies. Responds back to the business with notification of report delivery or need for additional information.
- Conducts SQL queries to retrieve and analyze data from the commercial credit database.
- Generates audit trail documentation in Excel and posts updates to Experian’s proprietary commercial relations repository.
Generates written responses to business principals providing investigation results and finalized credit reports.
- Follows Commercial Relations guidelines and procedures, maintains objectivity and upholds confidentiality restrictions at all times.
- Updates credit report information using the BIS SBU data management tool and by submitting batch updates via mainframe data entry.
- Verifies that the credit report accurately reflects database changes before closing the investigation.

Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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