Leader, Technology Business Ops

hace 7 meses


Santa Ana, Costa Rica Western Union A tiempo completo

**Leader, Technology Business Ops - Santa Ana, Costa Rica**

Do you enjoy leading and digital monitoring? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Leader for Technology Business Ops**.

**Western Union powers your pursuit.**

**Role Responsibilities**
- Manage teams across various locations in Western Union
- Monitoring of the Digital front end assets to assess the health of the site - use essential tools for monitoring, run regular site scans and observability dashboards to identify issues.
- Keep track of KPIs, identify any customer experience issues, report and track until issues are resolved. Identify and troubleshoot the issue, then raise incident tickets. Perform SOP based support and escalate to respective Technology teams.
- Work closely with Digital L2 support teams to ensure issues identified are resolved by technology teams.
- Production Back Log (PBL) prioritization to get the production issues resolved on an expedite manner.
- Perform sanity testing post release and change requests to production environment.
- Ensure team resolves incident tickets reported within the SLA.
- Resolve and handle customer issues from executive escalation teams.
- Assist with partner engagement to ensure issues reported by partners and integration support teams are addressed.
- Create outage notification banners for sites; Provide outage impact assessments.
- Provide team performance KPI, OKRs and regular weekly and monthly updates to leadership.
- Keep track of team’s time entry, productivity, accomplishments, and well being
- Travel may be required at an average of 5% (once a year).

**Role Requirements**
- 8+ years in a Financial/Operations environment.
- Bachelor’s degree in engineering, Business, Communications, Finance, Data Analytics or related field of studies.
- English communication skills at a B2+ level.
- 5+ years of experience in:

- Monitoring tools, Business analysis, Data gathering and reporting.
- Monitoring Tool
- QM, Amplitude, Splunk, ObservPoint, One Trust, Qualtrics, ServiceNow.
- Microsoft Office Suite
- Leadership as a people manager.

Behavioral traits desired for this role include analytical, organizational, and customer service skills, self-motivation, results-oriented approach, and adaptability.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-SM1 #LI-Hybrid



  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Leader, Operations Technology and Security - Santa Ana, Costa Rica** Are you looking to build a career in the financial services sector? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Then it’s time to join Western Union as our next Operations Technology and Security Leader. **Western...

  • Data & Ml Ops Engineer

    hace 2 semanas


    Santa Ana, Costa Rica Western Union A tiempo completo

    **Data & ML OPS Engineer - Santa Ana, Costa Rica** Are you ready to join a team in a global company where you will be responsible to plan and build pre-production and production technology systems in a hybrid cloud/datacenter environment? Join Western Union as a Data & ML OPS Engineer. **Motivated by our values: purpose driven, globally minded, and...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Compliance Operations Coordinator - Ops - KYC As a Compliance Operations Coordinator at Convera based in our Costa Rica office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Customer Administration Associate - Ops - KYC As a Customer Administration Associate at Convera based in our Costa Rica office, you will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be responsible for maintaining all existing client...


  • Santa Ana, Costa Rica Convera A tiempo completo

    KYC Operations Team Leader - Santa Ana, Costa Rica Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader About Us We are the...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Leader, Project Management - Santa Ana, Costa Rica** Are you looking to build a career in the financial services sector? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Senior Leader, Project Management. **Motivated by our values: purpose driven, globally...

  • Payments Team Leader

    hace 3 semanas


    Santa Ana, Costa Rica Convera A tiempo completo

    Payments Team Leader (Shift pattern - Sunday to Thursday - 3pm to 10pm) We have an exciting vacancy for a Team Leader to join our Payment Processing function at Convera! About Us We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **KYC Operations Team Leader - Santa Ana, Costa Rica** Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Then join Convera as a KYC Operations Team Leader **About Us** We...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Customer Support Specialist - Ops - Customer Service The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Leader, Anti-Money Laundering Compliance - **Lithuania/Costa Rica*** Are you an experienced leader seeking to direct training strategy, plans and programs to empower people? Do your talents lie in developing and motivating a team to succeed? Join Western Union as a Leader, Anti-Money Laundering Compliance. **Motivated by our values: purpose driven,...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Technology Operations **- Santa Ana, Costa Rica** Are you looking forward to building strategic direction and ongoing operation and oversight of key technology governance processes that lead to efficient and compliant operations within the IT Infrastructure and Operations organization? Join Western Union as Manager, Technology...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Team Leader AML Compliance - Santa Ana, Costa Rica** Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers? Do you want to work for a Global FinTech company that is transforming the payments industry? Join Western Union as a Team Leader AML...


  • Santa Ana, Costa Rica Oracle A tiempo completo

    Technology Sales Representative III-220007IU **Applicants are required to read, write, and speak the following languages**: English, Spanish **Detailed Description and Job Requirements** Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Consultant Technology PMO - Santa Ana, Costa Rica / Denver, Colorado.** Does working in one of the biggest cross-border payment pricing engines sound exciting to you? Do you feel excited about new trends in the payment industry? Join Western Union as a Consultant, Technology PMO. **Motivated by our values: purpose driven, globally minded, and trustworthy...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Team Leader, Settlement Operations - Santa Ana, Costa Rica** Are you passionate about protecting customers from money laundering and other illegal financial transactions? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Team Leader, Settlement Operations. **Motivated by our values: purpose driven,...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Technology Recruiter, Talent Acquisition - Santa Ana, Costa Rica** **Better come from everywhere** As a Senior Technology Recruiter,, you will be managing full-cycle recruitment for permanent hiring at our operations in Costa Rica. You will be supporting various business groups from technology operations. You’ll be making a vital contribution to...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About Thermo Fisher ScientificThermo Fisher Scientific established a Global Business Services (GBS) organization to provide consistent, exceptional service to its businesses. We are committed to delivering high-quality solutions and ensuring the smooth execution of programs.We have an exciting opportunity for a Business Project Manager III Leader to join our...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Group Leader, Quality and Training - **Lithuania/Costa Rica** Are you an experienced leader seeking to direct training and quality strategy, plans and programs to empower people? Do your talents lie in developing and motivating a team to succeed? Join Western Union as a Group Leader, Quality and Training. **Motivated by our values: purpose driven,...

  • Oracle Brm Support

    hace 4 días


    Santa Ana, Costa Rica Global Services Business A tiempo completo

    BRM Job Description Experience in writing custom policy opcodes and MTA Applications to meet the Customer specific requirements. Experience in designing complex price plans using Pricing Design Center (PDC) Good hands-on experience in Pipeline rating engine and related configurations. Experience in at least three of the following BRM product areas -...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Responsibilities**: - Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. - Demonstrate high levels of motivation and target...