Gam Benefit and Retirement Specialist

hace 6 días

San José, Costa Rica Intel A tiempo completo

**Responsibilities may include but are not limited to**:

- Execute and optimize Benefits and Retirement processes for employees located in the US, Canada, and Latin America regions.
- Provide second-level support and customer-obsessed solutions to employee inquiries across the GAM region.
- Partner with Program Offices on the design of programs towards a better customer experience, identify trends, and improve content and processes.
- Discipline to manage multiple tasks at the same time.
- Problem-solving, analytical skills, critical thinking.
- Strong Communication skills.
- Attention to detail and quality focus.
- Adaptability to evolving business environments, ability to deal with ambiguity.

**Qualifications**

**Minimum Requirements**:

- 2+ years of experience in customer support.
- Advanced English level, both oral and in writing.
- Intermediate Microsoft Excel knowledge (VLookUP, Formulas)
- Must have permanent-unrestricted right to work in Costa Rica.

**Preferred Qualifications**:

- Proven knowledge and experience in Automation (RPA, RDA, Macros).
- Experience in the Benefits and Retirement programs
- Business Process Management and Quality Experience.
- HR and or Benefit and Retirement knowledge.
- Workday knowledge

**Inside this Business Group**
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

**Position of Trust**

**Work Model for this Role**

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

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