Kn Global Services Her

hace 1 semana

Heredia, Costa Rica Kuehne+Nagel A tiempo completo

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.**
Your Role**:You will be part of the Global Service Desk Air team as a IT Support Engineer. This team manages to respond to incidents related to our systems, fulfill requests, handle tickets on the agreed time and give a solution to problems on the best of our abilities.**
Your Responsibilities**:
+ Identify and break down reported and proactively found incidents using structured incident resolution approaches.

+ Evaluate, diagnose, research, analyze and provide solutions to issues encountered.

+ Escalating incidents and requests to the next level support.

+ Active ticket ownership, ensuring timely response, follow-up and communication involved party in order to find a quick solution.

+ Maintaining effective working relationships with other support teams, IT departments and customers.

**Your Skills and Experiences**:
+ Bachelor or college student in IT fields or related.

+ Intermediate knowledge of SQL and relational databases.

+ Knowledge of any Object Oriented Programming methodologies (preferably Java).

+ Experience with Unix/Linux command line.

+ Advance English level.

Key Attributes

+ Target-oriented team player.

+ Strong ability to analyze, make decisions and find solutions.

+ Ability to learn fast and become proficient with unfamiliar systems.

+ Self-starter.

+ Motivation to learn and share the knowledge.

**Good Reasons to Join**:We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

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