Product Specialist

hace 7 meses

San José, Costa Rica Europe Express A tiempo completo

**Product Specialist**:
We pride ourselves on being travel experts. Owning the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.

Our ambition is to build the world’s leading experiential travel company. With over 2000 colleagues across 30 countries worldwide, we are working together to achieve this by sharing our knowledge, expertise and standard processes to stay at the forefront of the travel industry.

USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1billion+ Travelopia portfolio. Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.

**Location**:
This position is based in Costa Rica with the option to work partially remote.

**Position summary**:
The Product Specialist plays a key role in collaborating with the Product team throughout the product life cycle. This role supports developing and maintaining services and products for custom FIT packages and proactively communicating product knowledge. The responsibility of Product Specialist is to input and maintain all services into the reservation system, update existing package content and pricing regularly, propose new product and package ideas for distribution through multiple channels, supervise product for maximum availability, partnering with sales, and assist the specific services team with custom product requests. This role requires dedication, flexibility, and a high level of accuracy and attention to detail especially around balancing many high-priority tasks at the same time.

**Responsibilities**:

- Work collaboratively with internal support teams to provide insights and mentorship on USTO’s product portfolio
- Build packages (air, rail, transfers, hotels, sightseeing) within reservation system to including upgrades and optional services
- Competitively price packages and services following company guidelines
- Own assigned product builds in Softrip, ensuring services are built accurately and that all inventory and costs are accurate
- Regularly provide sales support and product knowledge to the sales team
- Participate in projects and/or meetings as designated by management
- Prepare packages for distribution via third-party marketing channels including pricing, contract review, and communication to internal teams
- Monitor supplier contract dates to ensure packages are available for sale at least 8 months in advance
- Communicate to the Product Support Manager and internal teams the latest specials and/or changes to contracts
- Maintain vendor information and ensure that information is accurate and as per company requirements, deactivate contracts as vital by deadline dates
- Ensure the accuracy of data entry by verifying work done in reservation module and on relevant websites
- Supervise hotel allocations and request additional inventory to be contracted when vital
- Connect with vendors and sales team to fulfill requests for custom (non-contracted) product
- Analyze sales performance and make recommendations for new/discontinuation of products; packages; services
- Demonstrate independent decision-making ability while understanding the contract agreements and commercial implications, communicate appropriately to manager
- Provide excellent support and information to all co-workers
- Provide support to other Product department staff as required
- Participate in projects and/or meetings or other duties as designated by management

**Qualifications**:

- Experience in Travel and Tourism or similar field a plus
- Self-motivated, demonstrating the ability to work independently and as a team player
- Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective
- Proficient in using MS Office products, specifically Excel, Outlook, and Teams. Experience with SoftTrip is preferred.
- Flexibility, demonstrating the ability to adapt to new situations and moving goals
- Proven track record to work under pressure and meet deadlines, ability to multi-task and work in a fast-paced environment
- Ability to communicate effectively. Business is conducted in English.

**Our values**:

- Care
- Collaboration
- Courage
- Passion

We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; build

  • Product Specialist

    hace 14 horas

    San José, Costa Rica Europe Express A tiempo completo

    **About Us** USTO is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based...

  • Operational Product Specialist

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a highly skilled Operational Product Specialist to join our team at Experian. As an Operational Product Specialist, you will play a crucial role in managing ongoing and time-sensitive Product Operations support for product functions in our ECS Direct-to-Consumer (D2C) portfolio.

  • Product Specialist

    hace 2 meses

    San José, San José, Costa Rica Zenoti A tiempo completo

    About the RoleZenoti is seeking a highly skilled Product Specialist to join our adoption services team. As a key member of our team, you will play a critical role in leading the implementation of feature add-ons and enhancements to our customers' Zenoti solution.As a Product Specialist, you will work closely with customers to understand their business...

  • Product Marketing Specialist

    hace 7 meses

    San José, Costa Rica 360training A tiempo completo

    **Product Marketing Specialist** **Responsibilities**: - Own the Product Launch process and lead overarching product marketing and sales strategies by working closely with internal teams to align strategies to team goals. - Own the implementation, testing, and monitoring of pricing strategies to increase market share and prevent the erosion of profits. -...

  • Product Operations Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock Customer Insights as a Product Operations SpecialistWe are seeking a skilled Product Operations Specialist to join our team at Experian, the world's leading global information services company. As a key member of our Direct-to-Consumer (D2C) Product Operations team, you will play a crucial role in managing ongoing and time-sensitive product operations...

  • Digital Product Development Specialist

    hace 2 meses

    San José, San José, Costa Rica Activeone A tiempo completo

    We are seeking an experienced Digital Product Development Specialist to join our team at Activeone. This is a unique opportunity for a skilled Bubble Developer to work on cutting-edge digital products.**About the Role**: As a Digital Product Development Specialist, you will be responsible for developing and implementing digital products across the entire...

  • Senior Technical Product Development Specialist

    hace 3 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    About This RoleWe are seeking a highly skilled Senior Technical Product Development Specialist to join our team at Intel. In this role, you will be responsible for coordinating the execution of product development test plans and ensuring adherence to test standards and procedures.

  • Product Launch Activation Specialist

    hace 3 días

    San José, San José, Costa Rica Mondelez International A tiempo completo

    About This RoleWe are seeking a highly skilled Product Launch Activation Specialist to join our team at Mondelez International. In this role, you will be responsible for ensuring the successful launch of new products across various customer bases.Key Responsibilities:Engage with brand and category teams to develop channel requirements and timelines for...

  • Senior Product Delivery Specialist

    hace 2 días

    San José, San José, Costa Rica Micro Focus A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Product Delivery Specialist to join our team at Micro Focus.Salary: $120,000 - $150,000 per yearAs a Senior Product Delivery Specialist, you will be responsible for managing the entire lifecycle of products, from initiation to closeout. This includes day-to-day accountability for execution, scheduling,...

  • Security Systems Product Specialist

    hace 2 días

    San José, San José, Costa Rica Johnson Controls A tiempo completo

    About the JobWe are seeking a highly skilled Security Systems Product Specialist to join our team at Johnson Controls. As a Technical Sales Representative, you will play a crucial role in promoting our Security Systems products and developing strong relationships with consultants, developers, and end-users.With a focus on pre-sales and sales support, you...

  • Product Configuration Specialist

    hace 2 meses

    San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryEmerson is seeking a highly skilled Product Configuration Specialist to provide technical guidance and support to our Application Engineering team. As a key member of our team, you will be responsible for providing expert advice on assigned product lines, ensuring timely and accurate processing of orders, and maintaining ownership and oversight of...

  • Product Quality Assurance Specialist

    hace 3 semanas

    San José, San José, Costa Rica 360Training A tiempo completo

    Job Summary">We are seeking a highly motivated Product Quality Assurance Specialist to join our team at 360Training. This role is responsible for ensuring the highest quality of our online courses and training programs.">About Us">At 360Training, we offer a compelling compensation package that ties to performance and impact. Our benefits include quality...

  • Cloud Software Product Specialist

    hace 1 mes

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.Estimated annual salary: $85,000-$110,000About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you...

  • Product Support Specialist

    hace 7 meses

    San José, Costa Rica Teleperformance A tiempo completo

    The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. This role is responsible for providing product support for Insulet OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current customers needing...

  • Strategic Product Marketing and Sales Specialist

    hace 1 mes

    San José, San José, Costa Rica Eaton A tiempo completo

    Job OverviewEaton seeks a skilled Strategic Product Marketing and Sales Specialist to drive growth and revenue in the assigned segment. This role requires a strong understanding of market trends, competitor analysis, and product positioning.About EatonWe are a leading global technology company providing innovative solutions for electrical power distribution...

  • Product Marketing Strategist

    hace 4 semanas

    San José, San José, Costa Rica 360Training A tiempo completo

    Product Marketing SpecialistWe are seeking a highly skilled Product Marketing Specialist to join our team at 360Training.About the Role:The Product Marketing Specialist will play a critical role in driving the product launch process and developing overarching product marketing and sales strategies. This individual will work closely with internal teams to...

  • Senior Product Implementation Specialist

    hace 2 meses

    San José, San José, Costa Rica Zenoti A tiempo completo

    About the RoleZenoti, a leading cloud-based software solution for the beauty and wellness industry, is seeking a skilled Senior Product Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for working closely with customers to define their requirements and help them adopt our solutions to streamline...

  • Product Readiness Operations Specialist

    hace 7 días

    San José, San José, Costa Rica Smartsheet A tiempo completo

    About SmartsheetSmartsheet is a leading enterprise cloud-based platform for project management, resource allocation, and process automation.We're seeking an experienced Product Readiness Operations Specialist to join our team in Costa Rica.Job OverviewThis role is responsible for maintaining existing processes and business programs related to Product...

  • Product Operations Management Specialist

    hace 2 meses

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description:Experian seeks a skilled Senior Product Operations Specialist to partner with Product Management and cross-functional teams to drive process efficiencies and deliver operational objectives for our Financial Services and Data product teams.Responsibilities:Partner with Product Management and cross-functional leaders to deliver...

  • Product Launch Strategist

    hace 4 semanas

    San José, San José, Costa Rica 360Training A tiempo completo

    About 360TrainingAt 360Training, we're dedicated to providing top-notch education and training solutions. We're looking for a highly skilled Product Marketing Specialist to join our team.Job DescriptionWe're seeking a talented Product Marketing Specialist to lead our product launch process and develop overarching marketing strategies. As a key member of our...