Product Specialist

hace 5 meses

San José, Costa Rica Europe Express A tiempo completo

**Product Specialist**:
We pride ourselves on being travel experts. Owning the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.

Our ambition is to build the world’s leading experiential travel company. With over 2000 colleagues across 30 countries worldwide, we are working together to achieve this by sharing our knowledge, expertise and standard processes to stay at the forefront of the travel industry.

USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1billion+ Travelopia portfolio. Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.

**Location**:
This position is based in Costa Rica with the option to work partially remote.

**Position summary**:
The Product Specialist plays a key role in collaborating with the Product team throughout the product life cycle. This role supports developing and maintaining services and products for custom FIT packages and proactively communicating product knowledge. The responsibility of Product Specialist is to input and maintain all services into the reservation system, update existing package content and pricing regularly, propose new product and package ideas for distribution through multiple channels, supervise product for maximum availability, partnering with sales, and assist the specific services team with custom product requests. This role requires dedication, flexibility, and a high level of accuracy and attention to detail especially around balancing many high-priority tasks at the same time.

**Responsibilities**:

- Work collaboratively with internal support teams to provide insights and mentorship on USTO’s product portfolio
- Build packages (air, rail, transfers, hotels, sightseeing) within reservation system to including upgrades and optional services
- Competitively price packages and services following company guidelines
- Own assigned product builds in Softrip, ensuring services are built accurately and that all inventory and costs are accurate
- Regularly provide sales support and product knowledge to the sales team
- Participate in projects and/or meetings as designated by management
- Prepare packages for distribution via third-party marketing channels including pricing, contract review, and communication to internal teams
- Monitor supplier contract dates to ensure packages are available for sale at least 8 months in advance
- Communicate to the Product Support Manager and internal teams the latest specials and/or changes to contracts
- Maintain vendor information and ensure that information is accurate and as per company requirements, deactivate contracts as vital by deadline dates
- Ensure the accuracy of data entry by verifying work done in reservation module and on relevant websites
- Supervise hotel allocations and request additional inventory to be contracted when vital
- Connect with vendors and sales team to fulfill requests for custom (non-contracted) product
- Analyze sales performance and make recommendations for new/discontinuation of products; packages; services
- Demonstrate independent decision-making ability while understanding the contract agreements and commercial implications, communicate appropriately to manager
- Provide excellent support and information to all co-workers
- Provide support to other Product department staff as required
- Participate in projects and/or meetings or other duties as designated by management

**Qualifications**:

- Experience in Travel and Tourism or similar field a plus
- Self-motivated, demonstrating the ability to work independently and as a team player
- Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective
- Proficient in using MS Office products, specifically Excel, Outlook, and Teams. Experience with SoftTrip is preferred.
- Flexibility, demonstrating the ability to adapt to new situations and moving goals
- Proven track record to work under pressure and meet deadlines, ability to multi-task and work in a fast-paced environment
- Ability to communicate effectively. Business is conducted in English.

**Our values**:

- Care
- Collaboration
- Courage
- Passion

We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; build

  • Product Specialist

    hace 3 semanas

    San José, San José, Costa Rica Zenoti A tiempo completo

    About the RoleZenoti is seeking a highly skilled Product Specialist to join our adoption services team. As a key member of our team, you will play a critical role in leading the implementation of feature add-ons and enhancements to our customers' Zenoti solution.As a Product Specialist, you will work closely with customers to understand their business...

  • Product Marketing Specialist

    hace 6 meses

    San José, Costa Rica 360training A tiempo completo

    **Product Marketing Specialist** **Responsibilities**: - Own the Product Launch process and lead overarching product marketing and sales strategies by working closely with internal teams to align strategies to team goals. - Own the implementation, testing, and monitoring of pricing strategies to increase market share and prevent the erosion of profits. -...

  • Product Operations Specialist

    hace 3 semanas

    San Francisquito, Panamá, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada A tiempo completo

    About the PositionWe are seeking a highly motivated and detail-oriented Product Operations Specialist to join our team at Amazon Web Services. As a Product Operations Specialist, you will be responsible for managing operational processes, maintaining data quality, and developing reports to support business decisions.Key ResponsibilitiesPerform data entry,...

  • Product Insights Specialist

    hace 2 semanas

    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a highly organized Product Insights Specialist to join our Data and Research Service team in Costa Rica. As a key member of our team, you will contribute to delivering secondary research that supports client work and knowledge base development.The ideal candidate will have excellent English language skills, a strong interest in...

  • Digital Product Development Specialist

    hace 2 semanas

    San José, San José, Costa Rica Activeone A tiempo completo

    We are seeking an experienced Digital Product Development Specialist to join our team at Activeone. This is a unique opportunity for a skilled Bubble Developer to work on cutting-edge digital products.**About the Role**: As a Digital Product Development Specialist, you will be responsible for developing and implementing digital products across the entire...

  • Product Compliance Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Marketing Compliance SpecialistJob Summary:Experian is seeking a Marketing Compliance Specialist to join our Marketplace team. The successful candidate will work closely with product marketing and our broader compliance division to enable growth through marketing practices that serve our customers well and are compliant with local and federal...

  • Product Change Management Specialist

    hace 4 semanas

    San José, San José, Costa Rica Asepsa A tiempo completo

    ASOCIACIÓN SOLIDARISTA DE EMPLEADOS DE PFIZER (ASEPSA) is seeking a Product Change Management Specialist to support the implementation of short-to mid-term supply chain strategies.**Key Responsibilities:**• Support the Product Change Management and Artwork coordinator in the implementation of supply chain strategies.• Maintain the Product Quality System...

  • Security Systems Product Specialist

    hace 1 semana

    San José, San José, Costa Rica Johnson Controls A tiempo completo

    Job OverviewWe are seeking a highly skilled Security Systems Product Specialist to join our team at Johnson Controls.Estimated Salary$120,000 - $180,000 per year, depending on experience and qualifications.Key ResponsibilitiesDevelop and maintain strong relationships with consultants, developers, and end-users to promote sales of our Security Systems...

  • Product Configuration Specialist

    hace 4 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryEmerson is seeking a highly skilled Product Configuration Specialist to provide technical guidance and support to our Application Engineering team. As a key member of our team, you will be responsible for providing expert advice on assigned product lines, ensuring timely and accurate processing of orders, and maintaining ownership and oversight of...

  • Product Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a global leader in M&A and high-value transactions, providing data rooms and SaaS technology to deliver projects worldwide. We're seeking a skilled Product Support Specialist to join our team and contribute to our success.**Job Description:**This is a full-time, hybrid role with a mix of office and remote work. The schedule is Monday to Friday,...

  • Product Support Specialist, Benefits Expertise

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon strives to be the most customer-centric company in the world, and we're looking for a talented Product Support Specialist to join our Benefits Operations Services team. As a key member of our team, you will play a critical role in providing professional services to administer global benefit programs for Amazonians.Key...

  • Product Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Teleperformance A tiempo completo

    The Customer Experience team is seeking a skilled Product Support Specialist to provide exceptional customer service and technical assistance for the Insulet OmniPod System.Main Responsibilities:• Respond to customer inquiries and resolve issues related to the use of the Insulet OmniPod System in a timely and satisfactory manner.• Utilize process flows...

  • Product Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a global organization that provides data rooms and SaaS technology for M&A and other high-value transactions. We're looking for a skilled Product Support Specialist to join our team.Job Description:This is a hybrid position that requires 2 days in office and 3 days remote work. The schedule is Sunday to Thursday, 8am to 4:30pm CST. Remote work...

  • Cloud Software Product Specialist

    hace 4 días

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.Estimated annual salary: $85,000-$110,000About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you...

  • Product Support Specialist

    hace 5 meses

    San José, Costa Rica Teleperformance A tiempo completo

    The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. This role is responsible for providing product support for Insulet OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current customers needing...

  • OMP Product Team Specialist

    hace 3 semanas

    San José, San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

    About the Role:At CRES EntServ Costa Rica, Limitada, we are looking for an OMP Product Team Specialist to support our ongoing support operations and projects. As an OMP Consultant, you will be responsible for supporting and executing activities on our Product Team, as well as providing leadership in the creation and delivery of solutions designed to meet our...

  • Product Compliance Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most...

  • Strategic Product Marketing and Sales Specialist

    hace 5 días

    San José, San José, Costa Rica Eaton A tiempo completo

    Job OverviewEaton seeks a skilled Strategic Product Marketing and Sales Specialist to drive growth and revenue in the assigned segment. This role requires a strong understanding of market trends, competitor analysis, and product positioning.About EatonWe are a leading global technology company providing innovative solutions for electrical power distribution...

  • Product Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a global leader in M&A and high-value transactions, providing data rooms and SaaS technology to deliver projects worldwide. We're seeking a highly skilled Product Support Specialist to join our team and provide world-class support to our clients.Job Description:As a Product Support Specialist, you will be responsible for providing exceptional...

  • Product Specialist Scopes Expert

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Underwriting Solutions A tiempo completo

    **About the Role**We are seeking a highly skilled Product Specialist to join our Underwriting Solutions team. As a Product Specialist, you will be responsible for developing and maintaining our underwriting and rating solutions for auto and property, general liability, and excess and surplus lines.**Key Responsibilities**Develop and maintain underwriting and...