Trilingual Hardware Technical Support

hace 1 semana


Heredia, Costa Rica Foundever A tiempo completo

**About Us**

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

**Job Summary**

**Objective**

Delivering a customer service high quality experience through inbound and outbound calls. Provide solutions to customers under stipulated policies and procedures, to make sure that objectives set are met successfully.

**Primary Job Responsibilities**

**Requirements**:

- **English level (85 %>) (Must).**:

- **2 years of Call Center experience (Must)**:

- **Travel related experience (Must)**:

- Knowledge of native Sabre as GDS (Desired)
- Knowledge of fares, airline contracts, rules & regulations, and ticketing (Desired).
- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.
- Strong computer skills and the ability to navigate through multiple systems to research information quickly.

**Responsibilities**:

- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes.
- Work out of Sabre and a variety of internal tools and systems to assist guests with Hopper air, hotel and ground transportation bookings.
- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.
- Ensure industry standards and regulatory requirements for information security and data protection are met.
- Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact Hopper,
- Maintain a positive and professional demeanor while listening and responding to all customer inquiries.

**Skills/Knowledge/Abilities**

**Education**

Associates

High school diploma or equivalent



  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support Agent

    hace 3 semanas


    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Analyst

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...


  • Heredia, Costa Rica Qualfon A tiempo completo

    Technical Support Representative [On site] **Posted On**:Jun 12, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon **provides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.** In this role, you can enjoy the satisfaction of using your skills to help people while...


  • Heredia, Costa Rica SGF Global A tiempo completo

    Hardware Sr. Technician 100% onsite Long term, extensions quarterly. **Job Description**: You will be part of a technical team chartered to maintain Data Center Fleet & Scale team Xeon Server Hardware platforms located in the Data Center and Artificial Intelligence Laboratory our site. This role is critical to support, assemble, disassemble, and maintain...

  • It-hardware & Networking

    hace 4 semanas


    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1030**: Posted on: 2021-12-30 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Hardware Technician

    hace 3 semanas


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Validate server HW functionality, install and remove HW at a component level (motherboard, HDD/SSD, Memory, CPU, PCH, etc). - manage server HW inventory at a component level within the System Of Record HW Database. - Document the HW for each platform on a HW Transfer Checklist prior to transfer to the Long-Term Retention team - Install Operating Systems and...


  • Heredia, Costa Rica Qualfon A tiempo completo

    In this role, you can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. **OUR MISSION**: Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for...


  • Heredia, Costa Rica BMNS A tiempo completo

    **Duties & Responsibilities** Hardware Support should be familiar with the instructor material, product, hardware, and educational material for each assigned client. This includes assisting with the updating instructional content, product testing, and product use inquiries. - First point of contact for customers seeking technical support. - Monitor multiple...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Level 1

    hace 3 semanas


    Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: *Computer Science student *Knowledge of Windows and Office 365 (desirable) *Knowledge of VPN, RAM memory, hardware and software *Advanced English *Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech support for...


  • Heredia, Costa Rica Straumann A tiempo completo

    #ChangeMakers  Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.  We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...