Ats(Advance Technical Support) Engineer

hace 6 meses


Heredia, Costa Rica T&TA de Centroamérica A tiempo completo

**Modalidad**:Híbrido pueden trabajar desde casa, o la oficina dependiendo la necesidad del servicio.

**Objetivo del cargo**:Aplicar los conocimientos desarrollados en la materia para resolver problemas de diversa complejidad y alcance. Establece directrices y recomienda alternativas apropiadas.Ingeniero ATS (soporte técnico avanzado). Esta persona brindará soporte en la región de América (Norte y América Latina), soporte de nível 2 para soluciones de software HP, soporte directo al cliente, la persona recibirá llamadas o correos electrónicos y comenzará a solucionar problemas con los clientes (generalmente personal de TI, consultores técnicos de HP, servicio en sitio). proveedores -usuarios con conocimientos técnicos-). La solución de problemas se realiza de forma remota, ya sea en tiempo real o después de programar una cita. Actualmente la arquitectura de los servidores de los clientes es físico, moviéndose más a la nube, lo que aumento la complejidad.

**Funciones principales**:Resolver con éxito los problemas técnicos (software/soluciones/conectividad).

Representar y participar como parte del equipo del cliente en visitas, conferencia de la industria / feria comercial, reunión de proveedores, entre otros.

Participar frecuentemente con el equipo de búsqueda de ventas.

Trabajar en una o más líneas de productos (por ejemplo, proactiva, reactiva, almacenamiento, sistemas empresariales, etc.).

Asistir proactivamente a las empresas internas o externas y a los usuarios finales para evitar o reducir la aparición de problemas.

Capacidad para actuar como líder de un equipo o proyecto, proporcionando dirección a las actividades del equipo y facilitando la validación de la información y el proceso de toma de decisiones del equipo.

**Educación y experiência requerida**

Profesional Técnico Certificado en licenciatura en computación, ingeniería en Sistema, software o afines.

Ingles C1 +.

**Conocimientos y habilidades**:
Excelente capacidad de análisis y resolución de problemas para contribuir a los planes de acción técnica.

Capacidades superiores de atención al cliente.

Capacidad para resolver y documentar soluciones para uso de otros técnicos y clientes

Requisitos del perfil de ATS Solutions:
Protocolos de comunicación (SNMP, servicios web y tecnologías de red).

Protocolos de red (TCP/IP, DNS, DHCP, SNMP, etc.) y herramientas de red (Wireshark, mib tools )

Microsoft Internet Information Services (IIS): alojamiento web general de MS IIS

Uso del balanceador de carga de red (NLB) de clúster/red para configuraciones de alta disponibilidad

**Conceptos y protocolos de seguridad**:
Autenticación

Técnicas de cifrado

HTTPS/SSL/TLS

802.1x

Certificados

IPSec

Redes inalámbricas

Topología de red

Conocimiento del sistema operativo de Windows Server / actualizaciones de Windows

ITIL

**Deseables**:
Experiência en bases de datos SQL

Conocimiento de la nube (Azure, AWS, GCP)

Familiaridad con la programación/scripting

Firmware de impresión, software de gestión de flotas.

Conocimiento del directorio activo

conocimiento de macos

conocimiento de linux

Conocimiento general de lectores de proximidad y formatos de tarjetas de proximidad: utilizados para la autenticación de dispositivos.

Comprensión de servicios

Monitoreo de procesos y desempeño

Conocimientos básicos de hardware de impresora.

Horario: De lunes a viernes con disponibilidad de feriado.

Tipo de puesto: Tiempo completo

Salario: ₡850,000.00 - ₡1,000,000.00 al mes

Idioma:

- Ingles fluido (Obligatorio)



  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch**: Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping? Do you thrive on learning new storage technologies or expanding your existing storage technology expertise? What about solving storage issues ranging from the simple to the highly complex? Are you a natural collaborator that craves working with...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Technical Support Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes an elite...


  • Heredia, Costa Rica VMware A tiempo completo

    **Technical Support Engineer - II** **Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes...


  • Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Do you see yourself as a storage technology guru? Do you hunger for highly complex storage challenges? Do you love the world of SSD, NVMe, Hybrid Arrays, IOPs, and storage virtualization? Do you thrive on learning new storage technologies and educating others on the intricacies of storage? Are...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: **Hard skills**: - Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). - Work experience directly with customers debugging code. (must) - Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must). - Bachelor of Science degree in a Computer Science, Engineering, or related...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Title**: Manufacturing Engineer Assistant **Main Purpose of Job**: (Brief Summary) - The individual in this position shall work with Manufacturing, Quality, Production, Administrative and Technical personnel of the campus to gather and provide information required by Engineering as required to ensure the achievement of expected quality levels,...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Title**: Manufacturing Engineer Assistant **Main Purpose of Job**: (Brief Summary) - The individual in this position shall work with Manufacturing, Quality, Production, Administrative and Technical personnel of the campus to gather and provide information required by Engineering as required to ensure the achievement of expected quality levels,...


  • Heredia, Costa Rica Databricks A tiempo completo

    **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team, SMEs,...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007 **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team,...