![Amazon Support Services Costa Rica SRL](https://media.trabajo.org/img/noimg.jpg)
Support Engineer Manager, Veeqo
hace 2 meses
University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field.
- 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc)
- 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees.
- Work experience in internal and external customer, stakeholder, performance and escalation management.
- Advanced English proficiency (C1 level or higher).
This is a full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
**Job responsabilites are but not limited to**:
- Ensure all employees have the necessary tools to be successful in their roles through consistent, regular 1:1, monitoring, onboarding and training.
- Facilitate audits to ensure consistent and shared workload to balance shift coverage based on business needs.
- Monitor and maintain agent productivity levels in accordance with targets and KPI’s.
- Develop and manage effective relationships with Sellers, internal stakeholders, vendors, HR and recruitment.
- Continuous improvement; support and facilitate operational improvements to support team processes.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About the team
**Prior applying, please consider the following**:
- This role does not offer down-leveling or promotion through interviews. Job applicants must already be at the level of the job of interest to be eligible for consideration.
- Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.
San Jose, SJ, CRI
- B1 proficiency or higher in Portuguese, French, Italian and/or German.
- Lean Six Sigma.
- PMP certification in process or concluded.
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Support Engineer Manager, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoUniversity bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...
-
Support Engineer, Veeqo
hace 1 semana
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of technical support experience - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...
-
Support Engineer, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of technical support experience 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...
-
Support Engineer, Veeqo
hace 3 días
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree - University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time,...
-
Support Engineer, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related techfield. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual,...
-
Seller Support Associate, Veeqo
hace 3 días
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSpeak, write, and read fluently in English - High School diploma. - 2+ year(s) of experience in Customer Service and/or back-office corporate environments. - Work experience in MS Office tools (Outlook, Word, Excel, etc). This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants...
-
Seller Support Associate, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSpeak, write, and read fluently in English High School diploma. 2+ year(s) of experience in Customer Service and/or backoffice corporate environments. Work experience in MS Office tools (Outlook, Word, Excel, etc).This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be...
-
Support Engineer
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...
-
Support Engineer
hace 2 semanas
San José, San José, Costa Rica EX2 Outcoding A tiempo completoBecome an Outcoder as a Support EngineerWe are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...
-
Manager, Support Account Manager
hace 4 semanas
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Manager, Support Account Manager
hace 3 semanas
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Support Engineer
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Manager, Technical Support- Remote
hace 1 semana
San José, Costa Rica SonicWall A tiempo completoReady to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers...
-
Platform Support Engineer
hace 1 semana
San José, Costa Rica 360training A tiempo completo**Platform Support **Engineer** **Platform Support **Engineer** **Platform Support **Engineer** Dive into a role where no two days are alike at 360training! As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview We're seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...
-
Platform Support Engineer
hace 2 semanas
San José, San José, Costa Rica 360training A tiempo completoPlatform Support Engineer** Platform Support Engineer**Platform Support Engineer**Dive into a role where no two days are alike at 360training As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect...
-
Pws Customer Support Engineer
hace 4 semanas
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...