Field Service Euc Desk, Side Support

hace 4 meses


Cartago, Costa Rica Global Services Business A tiempo completo

Nos encontramos en la búsqueda de un profesional del área de IT con amplia experiência en:
Coordinación con el administrador de migración del sitio local (cuando corresponda) para conectar nuevos clientes de ADM a la red de ADM y conectarlos con el dominio de ADM
Programe la migración del cliente en los sitios del alcance y proporcione nuevas PC/LT a los usuarios
Apoyar a los usuarios para conectar nuevos clientes ADM a ADM LAN/WAN/Wi-Fi, validar el software requerido y cualquier otro soporte durante la transición del usuario
Realice la migración de correo electrónico (*.pst) y la migración de datos de los usuarios del dispositivo heredado al nuevo dispositivo moviendo archivos personales de forma individual y archivos compartidos de forma grupal mediante OneDrive o dispositivo USB según la solución de seguridad aprobada
Soporte en la solución de problemas del cliente final durante la migración
Ayudar y capacitar a los usuarios para pasar de un dispositivo heredado a trabajar desde una PC ADM
Utilizar la herramienta de gestión de migración (a ser desarrollada y proporcionada) para sus actividades de migración diarias y actualizaciones de estado. Wild utiliza esta herramienta en estos días y se está creando una plantilla para NEOVIA.
Capacitado para brindar servicios integrales de soporte técnico al personal en el sitio del Cliente, y proveedores de servicios.
Realizar las tareas relacionadas con el IMAC que se le asignen (p. ej., reparación de hardware y actualizaciones de hardware o software), incluida la migración de datos.
Replicar y resolver las incidencias de los clientes en el entorno de software y hardware.
Mantener el sistema de gestión de incidencias con información actualizada sobre el progreso de los tickets.
Brindar servicios de configuración y asistencia para salas de conferencias.
Provisión y despliegue de teléfonos VoIP internos
Capacidad de comunicarse con varios grupos de soporte de infraestructura de TI para escalar adecuadamente los incidentes y seguimiento de incidentes para impulsar la resolución para el cliente
Volver a crear imágenes de computadoras portátiles y de escritorio del entorno Neovia existente, según corresponda
Configure y capacite a los usuarios finales mediante ADM VPN y autenticación multifactor.

**Requisitos**:
**Requisitos**:
**Modalidad de trabajo**: Presencial
Ingles avanzado

**Localidad**: Cartago, Costa Rica


  • EUC Desktop Support

    hace 4 meses


    Cartago, Costa Rica Iron Systems A tiempo completo

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...


  • Cartago, Costa Rica GSB A tiempo completo

    Importante empresa se encuenta en la búsqueda de un profesional con la siguiente descripción: Coordinación con el administrador de migración del sitio local (cuando corresponda) para conectar nuevos clientes de ADM a la red de ADM y conectarlos con el dominio de ADM Programe la migración del cliente en los sitios del alcance y proporcione nuevas PC/LT...

  • Desktop Support L1

    hace 3 meses


    Cartago, Costa Rica Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    In a help desk/call center environment, serves as the single, initial point of contact for end users. Logs all relevant incident and service request details. Provides first line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to...

  • Sr Coord, IT Support

    hace 4 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    In a help desk/call center environment, serves as the single, initial point of contact for end users. Logs all relevant incident and service request details. Provides first line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to...


  • Cartago, Costa Rica Sharp Brains Ltd A tiempo completo

    Desktop Technician will provide day to day **local **Position Responsibilities and Functions** - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. -...


  • Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posicion HIBRIDA (3 dias oficina-2 dias desde casa). Oficina queda ubicada en Cartago. Lunes a viernes de 8am a 5:30pm Contrato Indefinido **Requisitos**: Inglés avanzado. Tecnico Medio en informatica. Título de bachillerato. Experiência en Soporte tecnico. Previa experiência en call center. **Job Types**:...

  • IT Support Engineer

    hace 4 meses


    Cartago, Costa Rica GSB A tiempo completo

    An important international company is looking for an IT Support Engineer. Experience: Minimum 5 years of relevant experience Roles and Responsibilities: - Strong hands-on experience to provide onsite desktop support to the business users - Must have experience to handle customer escalations independently and resolve to their satisfaction - Support meeting...


  • Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posicion HIBRIDA (3 dias oficina-2 dias desde casa). Oficina queda ubicada en Cartago. Lunes a viernes de 8am a 5:30pm Contrato Indefinido **Requisitos**: Inglés avanzado. Tecnico Medio en informatica. Título de bachillerato. Experiência en Soporte tecnico. Previa experiência en call center. **Job Types**:...


  • Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posicion HIBRIDA (3 dias oficina-2 dias desde casa). Oficina queda ubicada en Cartago. Lunes a viernes de 8am a 5:30pm Contrato Indefinido **Requisitos**: Inglés avanzado. Tecnico Medio en informatica. Título de bachillerato. Experiência en Soporte tecnico. Previa experiência en call center. **Job Types**:...


  • Cartago, Costa Rica Coloplast A tiempo completo

    Job function summary Direct technical support functions to maintain and continuously improve equipment, process, and facilities. Major areas of accountability Professional supervision of the equipment and machinery in the production area. Ensure the execution of scheduled maintenance activities. Support in planning of maintenance of assigned...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Leads the strategy and operations of our Costa Rica Business Service Center (BSC), ensuring the delivery of high-quality, customer-centric services, to optimize Edwards' innovation strategy, employee engagement and patient focused culture. How you'll make an impact: • Local leadership and business support: • Develop and directs the strategy for the...


  • Provincia de Cartago, Costa Rica GVI A tiempo completo

    **About GVI** Our planet is in crisis and inequality affects people around the globe. At GVI, our teams are choosing to take action. We bring a range of specialised skills together for a common goal: supporting a more sustainable future. GVI is an international multi-award-winning social enterprise. We offer conservation and community development programs...


  • Provincia de Cartago, Costa Rica GVI A tiempo completo

    **Location**: Cartago, Costa Rica **Reporting to**: Program Manager **Start Date**: ASAP **About GVI** Our planet is in crisis and inequality affects people around the globe. At GVI, our teams are choosing to take action. We bring a range of specialised skills together for a common goal: supporting a more sustainable future. GVI is an international...


  • Cartago, Costa Rica Terumo BCT A tiempo completo

    Job summary: Under minimal supervision, performs difficult, complex, and highly specialized logistics operations, and provides leadership with Global logistics and logistics Costa Rica team. Work requires a comprehensive knowledge of the logistics field in which it operates. Serves as an expert resource in the occupational field. Incumbent often makes...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Leads the strategy and operations of our Costa Rica Business Service Center (BSC), ensuring the delivery of high-quality, customer-centric services, to optimize Edwards' innovation strategy, employee engagement and patient focused culture. **How you'll make an impact**: - Local leadership and business support: - Develop and directs the strategy for the...

  • Rep, HR Solutions

    hace 3 semanas


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Since 2016, Edwards Lifesciences Costa Rica has been a hub for talented individuals seeking impactful careers that help patients worldwide. We exist to provide innovative solutions for people fighting cardiovascular disease and now, we invite you to be part of this exciting journey. As part of our team in Cartago, you will act as the first point of...


  • Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Manufacturing **Country/Region**: Costa Rica Job function summary Direct technical support functions to maintain and continuously improve equipment, process, and facilities. **Major areas of accountability**: - Professional supervision of the equipment and machinery in the production area. -...


  • Cartago, Costa Rica Nextern A tiempo completo

    Support production lines ensuring compliance with main KPI´s, production goals, yield, scrap, safety. - Support quality assurance and audits. - Check equipment when it fails, as well as analyze raw materials when they are out of specification. - Support the production line during unscheduled stoppages. - Works closely with cross functional teams - Propose...


  • Cartago, Costa Rica Boston Scientific A tiempo completo

    Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and...