Sr. Benefits Admin, Erc Us Benefits Team

hace 1 semana


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

2+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)
- 2+ years of experience in Benefits or Medical industry
- Bachelor’s Degree in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experience
- Experience working within a global organization.

Job summary
Job summary
Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
- Excellent organizational and time management skills
- Strong customer service focus
- Excellent verbal and written communication skills required
- Ability to understand benefit terms and programs
- Disciplined problem-solving skills and ability to execute solutions
- The ability to prioritize quality and customer experience
- Quick to take action to address an issue, and demonstrate strong judgement/decision making
- Experience with rapid and complex changing work environment

Key job responsibilities
Day to Day responsibilities entail working with fellow Amazonians via phone and HR Cases contacts to address and resolve benefits inquiries. This is a contact center position,

Preferred qualifications
- Bilingual Spanish a plus
- Advanced degree
- Ability to adapt to a flexible working environment
- Proficient with Microsoft Office Suite or similar software.

Los Angeles EEO Statement:
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco EEO Statement:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Colorado Equal Pay Act Statement:



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