Inbound Sales and Customer Service Rep C-486

hace 2 semanas


San José, Costa Rica Smash CR A tiempo completo

**SMASH, Who we are?**

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.
- We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step.
- We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.
- We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

**Our Benefits**
- Work from Home
- English Academy for Employees and Relative
- Business Skills Coach - Certifications
- Discounts with Tech Universities
- Events and additional Perks

**_ This role will start Interviews by Mid December 2023. Start date planned by early 2024_**

**Job Title: Rep, Customer Service Remote Locations**

**Reports to (Title): Call Center Service Team Lead**

**Job Summary**

**Primary Responsibilities**
- Answers telephone calls, gathers information, and solves customer's needs within one call
- Process payments from customers using various collection methods to includes inbound & outbound calls while adhering to company guidelines.
- Serve as backup to the sales team on limited, overflow reservations & rental opportunities.
- Determine and provide solutions by caring, appreciating, and informing the customer.
- Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue

**Job Specifications**
- Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
- Verbal and communication skills
- Organize and plan work
- Copes well with changing situations
- Analyze situations and problems, negotiate solutions with customers
- Manage multiple tasks and utilize various systems to resolve customer issues on the call

**Education and Experience**
- High school diploma
- 3+ years prior work experience in Customer Service, with a year or more of this in a remote environment
- You must clearly explain how the work you do helps support customers and the company

**Working Conditions/Physical Demands**
- work appropriate environment related to noise and focus)
- Requires repetitive typing motion, talking, hearing, grasping, and feeling.
- Work is for 5 days a week, could include weekends, Schedule availability.

oGgvRLs4D3



  • San José, Costa Rica Virtual Staffing LLC A tiempo completo

    _**COMPANY IN THE USA IS HIRING REMOTE INTAKE SPECIALISTS WITH EXPERIENCE IN CUSTOMER SERVICE AND SALES!!!**_ - **Pay Rate: $5 - $6 per hour (Depending on skills and experience, working 40hrs per week)**_ **Description**: A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the...


  • San José, Costa Rica Micro Focus A tiempo completo

    **_ About us: _** **_ About the role:_** Encompasses supporting and/or selling the within company's installed base as well as non-company accounts for expanded wallet share and to achieve assigned product quota. Builds customer confidence in the company's remote sales capabilities, from procurement to senior levels of customer management. Drives...


  • San José, Costa Rica Prometeo Talent A tiempo completo

    Join our dynamic sales team as a Sales Development Representative! You'll be connecting with leads and nurturing relationships to drive sales and reach revenue targets while working fully REMOTE. **What you´ll do**: - Educate and qualify leads, managing them through the sales process - Identify and research new leads with creative methods - Meet/exceed...

  • Customer Service Rep

    Encontrado en: beBee jobs CR - hace 3 semanas


    San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...

  • Sales Representative

    hace 4 días


    San José, Costa Rica Iceberg Health Injury A tiempo completo

    The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties - Maintain...

  • Customer Service Rep

    Encontrado en: beBee jobs CR - hace 5 días


    San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...


  • San José, Costa Rica Nitel A tiempo completo

    **the position** You are all about the customer! You can’t just deliver customer service you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer, serving as the customer’s advocate while balancing doing the right thing for the business. You focus on account retention and incremental growth opportunities within existing...

  • Sales Representative

    hace 2 días


    San José, Costa Rica Iceberg Health Injury A tiempo completo

    The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties - Maintain...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree or equivalent (Equivalent being 5+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry) - 5+ years professional sales support or sales operations experience - 5+ years of sales support or sales operations management experience - Experience leading large teams - Experience using analysis,...

  • Customer Service Rep

    Encontrado en: Talent CR S2 - hace 3 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...

  • Customer Service Rep

    hace 2 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    Follows procedures and guidelines to provide service to customers in a timely manner. **Essential Duties & Responsibilities Required** - Provides the highest level of customer service at all times to internal and external customers (20%) - Creates follow-ups with customers in order to provide the best customer experience. (20%) - Identifies issues that need...

  • Customer Service Rep

    Encontrado en: Talent CR S2 - hace 3 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers (20%)Creates follow-ups with customers in order to provide the best customer experience. (20%)Identifies issues that need escalation and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of sales experience - 4+ years of people management experience - BA degree or equivalent experience - Proficiency using Excel and other data management tools - Speak, write and read fluently in English - E-Commerce industry or related industry experience - Analytical skill and highly data driven - Excellent written and verbal communication...

  • Customer Service Reps

    hace 6 días


    San José, Costa Rica Magnalux US Inc. A tiempo completo

    Must speak english. Will be handling in and outbound customer service calls. You will handle customers accounts that order often. You will be expected to maintain the accounts and provide excellent service to them. Proficient with basic computer skills. This position has a weekly base pay of 200,000 colones and also commission that is paid on monthly sales...


  • San José, Costa Rica Iceberg Health Injury A tiempo completo

    The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties - Maintain...

  • Sales Executive

    hace 6 horas


    San José, Costa Rica Konnected Concepts A tiempo completo

    **Sales Executive - REMOTE** **Konnected Concepts LLC (KC).** Konnected by definition means “brought together or into contact so that a real or notional link is established”. Concepts by definition mens ”a plan or intention; a conception”. Konnected Concepts was founded with the goal of helping companies that have an idea for a product, service or...


  • San José, Costa Rica Infotree Global Solutions A tiempo completo

    Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. Answer phones and respond to customer requests. - Sell product and place customer orders in computer system. - Provide customers with product and service information. - Upsell products...


  • San José, Costa Rica Neolytix A tiempo completo

    Neolytix is a management service organization serving small & mid-sized healthcare practices across United States. We provide Consulting, Medical Billing, Credentialing, Licensing, Digital Marketing, IT, HR & Accounting services to practices nationwide. We are building a team of individuals who work without boundaries, are passionate and want to create an...

  • Customer Service Rep

    Encontrado en: beBee S CR - hace 2 semanas


    San Jose, Costa Rica Tech Data Costa Rica A tiempo completo

    Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...

  • Inside Account Rep

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose:Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily...