Instructional Designer

Company Description**
Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Within Experian’s Chief Risk Office (CRO), we are on a transformational journey of evolving our approach to Operational Risk Management; as such we are standing up a centralized Global Risk & Compliance Training Team to create a world class frictionless Risk & Compliance educational experience for both managers and employees.

We are looking for a**n** Instructional Designer to support on driving this agenda at pace. The role holder will have experience of designing and developing comprehensive learning solutions utilizing multiple delivery vehicles, creating micro-learning preferably within a globally matrixed organisation. They will have in-depth experience in building robust relationships across Risk, Compliance and the business to understand the current challenges of Experian's Risk & Compliance landscape. Additionally, they will be bringing their own extensive market experience of best practices in the Operational Risk Management Learning space. They will be able to consult with process and policy owners to support the building & implementation plans for delivery of content and structuring of curricula.

The purpose of this role is to consult with SME's and then recommend and implement digital learning solutions, appropriate to their projects. To ensure digital learning tools and technology are kept up to date and remain market leading.

Qualifications**
Experience and skills in the following areas**:

- 2-3 years’ experience designing and developing comprehensive learning solutions utilizing multiple delivery vehicles (instructor-led/vILT, video, eLearning, simulations, reinforcement, gamification, etc.) to meet objectives in a professional environment.
- Experience in creating microlearning.
- Proficiency in Adobe Creative Suite to create multimedia for use in learning assets (video clips, audio, custom graphics, etc.).
- Proficiency with Articulate 360 and Microsoft Office 365.
- Strong communications skills.
- Strong customer service skills.
- An ability to effectively communicate both visually and verbally.
- An ability to work effectively as part of a team.
- An ability to work on own initiative within guidelines established.
- An ability to work under pressure, when necessary.
- An attention to detail at all times.
**Customer**
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client/consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great client and consumer service, and actively seeks to exceed client/consumer expectations.
**Operational**
- Work with SME's to identify appropriate solutions for learning delivery.
- Partner with cross-functional teams to create, maintain, and enhance online and onsite training.
- Deliver the learning solutions to a high standard.
- Maintain and enhance existing learning assets to ensure the content delivered is accurate and up to date.
- Research and implement new digital learning trends, in conjunction with team leadership.
**Regulatory, Governance and Control**
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Proactively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
**Performance Management**
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and competency requirements and complete required training in a timely manner.
**Nice to have**
**Related Professional Certification(s) from The Association for Talent Development (ATD) or similar.**

Additional Information**
Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Experian Careers - Creating a better tomorrow together**

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to wor