Manager, Product

**Product Manager, Account Payout Network - Santa Ana, Costa Rica**

Would you like to facilitate the encounter between ever more sophisticated customer needs and groundbreaking digital solutions? Are you ready to work in a fast-paced and truly global environment? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Manager for Product Delivery**.

**Western Union powers your pursuit.**

We are looking for someone who will play a crucial role in understanding Western Union customer needs and external partner capabilities to deliver the best-in-class service solution. This is a role where marketing and technology meet to have a unique experience working with both internal and external stakeholders.

**Role Responsibilities**
- Analyzing Account Payout Network competitive landscape, product capabilities, identifying product gaps and opportunities and improvement strategy
- Planning, orchestrating, and driving the implementation of key projects which enhance service quality and deliver transformative changes.
- Post project release, you will compile relevant reports and post-rollout reviews to conduct and maintain a detailed product performance review and its possible improvements.
- Working with external global partners mostly from Latin and Central America, and cross-functional internal teams from India, US, Costa Rica, and Lithuania.

**Role Requirements**
- Bachelor’s degree in communications, Business Management, Marketing, Finance, or related field of studies.
- Both English and Spanish communication and presentation skills. Including experience translating technical terms to non-technical audiences and non-technical requirements to technical terms.
- Proven experience managing projects in an agile and multicultural environment.
- Proven sharp analytical and problem-solving skills are required. As well as influencing experience.
- Experience creating and analyzing competitive analysis for existing and new products.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-SM1 #LI-Hybrid