Tch Jr Associate

**TCH Jr Associate**

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. **Be better together. Be Bayer.**

**YOUR TASKS AND RESPONSIBILITIES**
- Processing of Product Technical Complaint Cases.
- Assign appropriate initial risk classification after review of all relevant case information.
- Identify escalation needs and notification.
- Support the sample handling and reimbursement process.
- Create letters to complainants and 3rd party companies.
- Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly.
- Support preparation of standardized KPI reporting.
- Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures (GMPs).
- Escalate to Senior Associate, Expert or TL any deviation to the QMS and any risk of not meeting the SLA Position.

**WHO YOU ARE**
- Industrial Engineering, Quality Engineering, Chemical Engineering, Pharmaceutical or Medical career student - Desirable.
- Experience in medical/pharmaceutical background GMP environment - Desirable.
- Professional experience in similar processes - Desirable.
- Advance English reading and writing skills (mandatory) speaking (desirable).
- Portuguese language desirable.
- Customer focus, highly oriented to handle complex processes,
- Ability to use the relevant IT systems (e.g., SAP),
- Computer literacy, ability to use the office suite.
- Ability to participate in teleconferences with an international context.

**Application Period**:

- 05/10/2023 - 05/22/2023**Reference Code**:

- 792112**Division**:

- Enabling Functions**Location**:

- Heredia, Costa Rica.**Functional Area**:

- Quality**Work Time**:

- Full time**Employment Type**:

- Regular**Contact Us**

**Address**

**E-Mail**
- Heredia, Costa Rica.