Logistics Ocean Booking Agent

To assist in the administration of transportation and ocean export support services. To perform routine activities aimed at achieving quality requirements, cost effective transportation alternatives and customer service.

**Main Qualifications**:

- Responsibilities include scheduling and booking export shipments.
- Handling of ocean FCL Export Shipments.
- Shipment's pickup arrangements and planning.
- Conformity verification of all documentation at time of shipment preparation in compliance with US customs requirements.
- Building and maintaining good relations with carriers.
- Read, monitor and respond promptly to all incoming communications in order to properly manage and control daily operational issues.
- Verify bookings and get appropriate approvals when needed from overseas.
- Tracking and tracing of shipments from beginning to final destination.
- Solving in a timely and business efficient manner customer complaints and implement measures to prevent them from reoccurring.
- Solving of internal and operation problems in a timely and business efficient manner in order to prevent service deficiencies and/or customer's dissatisfaction.
- Improving on an ongoing basis internal systems and procedures in order to excel in customer service and departmental efficiency.
- Ability to handle a high volume of daily workload
- Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.
- Assess needs and suggest/promote alternative services
- Other duties and projects as assigned.
- Responsible for monitoring work queues for new requests.
- Responsible for completing assigned tasks within SLA targets (i.e. ticket resolution, logistics execution, etc.)
- Undertakes all actions required by system and updates database continually.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors.
- The job also requires performing other duties as assigned.

**Qualifications & Experience**:

- Bachelor's degree (or advanced studies) from an accredited university in Logistics, Engineering, Business Administration or related field
- Infor Nexus working knowledge (preferred)
- Minimum 3 years equivalent work experience in Logistics, Customs (Import and Export), Transportation (Tracking, clearance, record, receiving)
- Fully Bilingual: English and Spanish (French is a plus)
- Experience in Trade Compliance requirements for Import and Export, Bill of Ladings, IMO Declaration, Hazardous Shipments, Country of origin, INCOTERMS, HTS (Harmonized Tariff Schedule)
- Customs and Logistics Terminology
- Proficiency in Microsoft Excel
- Customer service skills
- Excellent Communication skills (oral & written)
- Detail oriented/accurate and thorough
- Advanced English Level C1

**Person Profile**:

- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
- Flexibility and resiliency is inherent in the job responsibilities

**Supporting Your Well-being**

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Imagine your future in 3M**

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Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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