Workflow Specialist

JLL supports the Whole You, personally and professionally.

**How we support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

**Benefits to eligible employees, include**:
Life, health and dental insurance for you.
Annual Performance Bonus.
Online platform with certified courses for professional development.

What this job involves
We are currently seeking a dynamic individual for the role of Workflow Specialist-Design to join our team:
**Location**: Heredia, Costa Rica.

**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.

**Work model**: Hybrid.

**Contract Type**: Indefinite-term /

What is your day to day?
Project Management & Documentation
An essential part of your role will involve managing offline and online design operations on projects, responding to stakeholder requests, project scoping, keeping stakeholders updated on project status & ensuring delivery within SLAs. Alongside, you will also interpret briefs, ensure complete details are there for the team to initiate work, and maintain reports and records of all invoices and billings. You will also be expected to flag & escalate issues on time & update the team issues log. You will also be expected to understand and implement existing processes smoothly and actively drive and document any new processes that are being implemented. You will be the location’s operational custodian to ensure consistent process quality on a day-to-day basis and capture best-practices.

Relationship Building
The process of workflow coordination involves building strong relationships with requestors &
stakeholders through active communication on projects, seeking queries, setting expectations early and providing a smooth experience through the project delivery. You will have to liaise closely with the internal teams, facilitate kick-off calls on complex projects and make sure key milestones are documented.

Reporting
Managing operations requires visibility into the overall workflow across the teams. You will be working with data on the workflow management tool to help create daily, weekly, monthly & ad hoc reports for stakeholders and internal teams. You’ll be the owner of all the operational dashboards and monitor the team’s utilization and bandwidth.

Creative & Digital Operations

Operational Updates & Trainings
You will be the owner of the operations keeping track of capacity, and volume of work, maintaining dashboards and sharing updates and suggestions to team leads and stakeholders. You will be responsible for co-ordinating with internal teams for root cause analysis on feedback and frequent updates of issue logs. You will be the custodian of all the internal onboardings and trainings for Workflow coordinators joining the team.

Desired experience and technical skills
Bachelor’s in any disciple or workflow coordinator/client servicing with equivalent experience.
5 to 7 years of relevant experience.
Worked in a core creative/digital agency or global services model will be an added advantage
Excellent oral and written communication skills & have managed stakeholders under pressure
An ability to learn new tools and processes quickly and work in a fast-evolving environment.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique ba