Software Support Engineer

hace 2 semanas

Heredia, Costa Rica IBM A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a L2 Support Engineer you will be an integral part of our WW Support team. You will be involved in supporting IBM QRadar. You will gain exposure to a wide range of Security technologies, working with some of the world’s top network and security experts, to expand your knowledge in the ever expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally. To succeed in this role you must like being challenged. You must be able to understand extremely complex situations and also have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.

Required Technical and Professional Expertise
- Hands-on experience with Linux operating systems (Red Hat Preferred)
- Strong understanding of networking and able to troubleshoot system performance issues
- Previous experience in a customer facing technical support role
- Ability to diagnose and troubleshoot technical issues
- Excellent problem solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

English: Fluent

Preferred Technical and Professional Expertise
- Certification in AWS, Azure, VMWare, IBM Cloud, LPIC is preferred
- Hands-on experience with SIEM Technology (Qradar, Splunk, Arcsight)

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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