Aiops Technical Support Engineer Requisition
hace 6 meses
Introduction
**At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Este rol se especializa en realizar y habilitar soporte técnico remoto de software, hardware y soluciones de IBM. Proporciona asistencia en el soporte técnico a clientes y soporte en campo (SSR) de IBM por medio de conocimientos técnicos en la identificación de problemas en el fuente/determinación de problemas. Utiliza conocimientos técnicos y de negociación en colaboración con otras organizaciones/operaciones de soporte para priorizar y diagnosticar problemas hasta su resolución. Comunica los planes de acción al cliente o al representante de IBM en consecuencia. Recomienda e implementa novedades o mejoras en las herramientas, los procedimientos y los procesos de soporte técnico existentes. Puede realizar tareas de formación y mentorización en el equipo. Contribuye a la consecución de objetivos organizativos por parte del departamento y a una alta satisfacción del cliente.
Required Technical and Professional Expertise
Java, JavaScript, HTMLJCSS, JSON, GitHub, Eclipse, Agile practices, Self-starter, Decision making, Adaptability, flexibility, Strong communication
Preferred Technical and Professional Expertise
JUnitS, React, Angular, jQuery, WebSphere Liberty, Cloudant, Test automation
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
-
Technical Support Engineer
hace 5 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Engineer
hace 1 mes
Heredia, Costa Rica Emerson A tiempo completoTechnical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate...
-
Technical Support Engineer Ii Heredia, Heredia
hace 5 meses
Heredia, Costa Rica VMware A tiempo completo**Technical Support Engineer - II** **Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes...
-
Technical Support Manager
hace 5 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Technical Support Engineer
hace 1 mes
Heredia, Costa Rica Copeland A tiempo completoTechnical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs...
-
Technical Support Engineer
hace 6 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Designated Support Engineer
hace 3 meses
Heredia, Costa Rica Databricks A tiempo completoP-1007Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...
-
Technical Support Representative
hace 5 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Technical Support Representative
hace 6 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Sr. Technical Support Engineer I
hace 5 meses
Heredia, Costa Rica Smarsh A tiempo completoSmarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...
-
Platform Support Engineer
hace 5 meses
Heredia, Costa Rica 360training A tiempo completo**Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
-
Technical Support Engineer
hace 6 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Customer Support Engineer
hace 5 meses
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Software Support Engineer
hace 5 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Designated Support Engineer
hace 5 meses
Heredia, Costa Rica Databricks A tiempo completo**The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team, SMEs,...
-
Designated Support Engineer
hace 6 meses
Heredia, Costa Rica Databricks A tiempo completoP-1007 **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team,...
-
Intern - (EHS Engineer for Heredia Onsite)
hace 6 meses
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**: **Onsite Location(s)**:Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some...
-
Intern - (EHS Engineer for Heredia On Site)
hace 5 meses
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**: **Onsite Location(s)**:Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some...
-
Senior Support Engineer
hace 5 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...
-
Technical Support Engineer Ii
hace 5 meses
Heredia, Costa Rica Smarsh A tiempo completo**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...