Technical Program Management

hace 3 semanas


San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:
As a Program Manager on the on the Digital Enablers team, you will have accountability for managing the ideation, prioritization and landing of new and existing features to drive product adoption, usage, and satisfaction for customers and partners through engagement with partner and stakeholders’ teams as well as the Digital Experiences and Azure CXP Engineering teams.

As a PM, your duties will include:

- Identify complex opportunities and gaps in the implementation of multiple feature areas including comparison of various quality and performance metrics to various solutions.
- Understand and build experiences across multiple groups or divisions.
- Define success criteria, Objectives and Key Results [OKRs], and Key Performance Indicators [KPIs] of multiple feature areas across divisional boundaries.
- Define the program goals and prioritization for the multiple feature areas you own.
- Create relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas for large and complex cross functional projects with internal teams and external partners.
- Partner with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas.
- Contribute to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas.
- Drive customer supportability experience and provide documentation (e.g., troubleshooting guidelines, best practices, blogs).
- Acts as a technical advisor to educate and evangelize the feature areas you work on with customers via meetings, presentations, and other forums.

**Qualifications**:

- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 2+ years experience managing cross-functional and/or cross-team projects.

Additional or Preferred Qualifications
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 6+ years experience managing cross-functional and/or cross-team projects.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



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