Technical Program Management
hace 3 semanas
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
As a Program Manager on the on the Digital Enablers team, you will have accountability for managing the ideation, prioritization and landing of new and existing features to drive product adoption, usage, and satisfaction for customers and partners through engagement with partner and stakeholders’ teams as well as the Digital Experiences and Azure CXP Engineering teams.
As a PM, your duties will include:
- Identify complex opportunities and gaps in the implementation of multiple feature areas including comparison of various quality and performance metrics to various solutions.
- Understand and build experiences across multiple groups or divisions.
- Define success criteria, Objectives and Key Results [OKRs], and Key Performance Indicators [KPIs] of multiple feature areas across divisional boundaries.
- Define the program goals and prioritization for the multiple feature areas you own.
- Create relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas for large and complex cross functional projects with internal teams and external partners.
- Partner with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas.
- Contribute to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas.
- Drive customer supportability experience and provide documentation (e.g., troubleshooting guidelines, best practices, blogs).
- Acts as a technical advisor to educate and evangelize the feature areas you work on with customers via meetings, presentations, and other forums.
**Qualifications**:
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 2+ years experience managing cross-functional and/or cross-team projects.
Additional or Preferred Qualifications
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 6+ years experience managing cross-functional and/or cross-team projects.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Program Management Professional
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoRequired Skills and QualificationsTo be successful in this role, you must possess:A Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development.OR equivalent experience.2+ years of experience managing cross-functional and/or cross-team projects.Additional qualifications include:A...
-
Program Management Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Experian A tiempo completoOverview:Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help people and economies flourish.About Experian:We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible...
-
Technical Program Manager
hace 7 días
San José, Costa Rica ITWox A tiempo completoWe are seeking an innovative technical program manager to contribute to the development of new technology products for our company. In this role, your duties will include overseeing the various stages of product development and collaborating with the software development team. You will also be responsible for the deployment and integration of new...
-
Program Management Specialist
hace 4 días
San José, San José, Costa Rica Akamai A tiempo completoInnovate Security Solutions">We are seeking an experienced professional to join our Security, Strategy, Analytics, and Operations team as a Program Management Specialist. In this role, you will be responsible for managing multiple complex projects, directing multidisciplinary teams, and communicating program status to senior stakeholders.You will work...
-
Program Management Director
hace 1 semana
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoAbout the RoleViant Medical is seeking a seasoned Program Management Director to oversee the planning, execution, and monitoring of new projects and transfer programs. This individual will ensure adherence to timeline, scope, budget, and quality standards while training and mentoring program managers on fundamental aspects of program management.Main...
-
Technical Program Manager
hace 4 semanas
San José, Costa Rica Intel A tiempo completoThis program management role drives security, privacy, and Red Team requirements per Intel's Security Development Lifecycle (SDL). This function has proven experience serving in technical program management, spearheading vital security and privacy initiatives. The role requires operating within the Intel Product Assurance Security (IPAS) Recipe book. It...
-
Technical Program Manager
hace 3 semanas
San José, Costa Rica Microsoft A tiempo completoAre you passionate about leveraging process across planning and operations to drive meaningful outcomes for Xbox and the gaming industry? Do you enjoy evaluating outcomes, options, and driving consensus for the best solution? Are you a perfectionist that loves to track “all the details”? Do you have a strong program management background with an emphasis...
-
Principal Program Manager, Tax Program Management
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree - 7+ years of experience in program or project management - 7+ years of experience delivering cross functional projects - 7+ years of experience managing, analyzing and communicating results to senior management - 7+ years of experience working cross functionally with tech and non-tech teams Job summary Amazon is seeking a Principal...
-
Technical Enablement Program Manager
hace 2 días
San José, San José, Costa Rica Bma Group A tiempo completo**Job Overview**The Bma Group is seeking a highly skilled Technical Enablement Program Manager to lead the Systems Engineering department. This role requires strong leadership and technical expertise to drive efficient operations, develop team members, and promote the SE program.**Key Responsibilities**Provide general supervision to the Systems Engineering...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree- 7+ years of experience in program or project management- 7+ years of experience delivering cross functional projects- 7+ years of experience managing, analyzing and communicating results to senior management- 7+ years of experience working cross functionally with tech and non-tech teamsJob summaryAmazon is seeking a Principal Program...
-
Program Management Jr Analyst
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Program Management Jr Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...
-
Program Management Jr Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Program Management Jr Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...
-
Technical Program Manager
hace 1 día
San Francisco, Heredia, Costa Rica Gft Technologies Se A tiempo completoGFT Technologies Se OverviewGFT is committed to solid, long-term growth performance and stands for our investors. With over 10,000 experts across 15 markets, we offer proximity to clients and new opportunities worldwide. Our team's strong consulting and development skills across legacy and pioneering technologies underpin success.About the JobThis Technical...
-
Sr. Technical Program Manager, Enterprise
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and...
-
Service Management Accelerator Program
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a leading global information services company that helps individuals and businesses make informed decisions.We are looking for highly skilled professionals to join our team in Costa Rica and contribute to our mission of helping people succeed.Program OverviewThis is a permanent home-based role that offers the opportunity to gain...
-
Technical Support Program Manager
hace 6 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. We create life-changing innovations that impact billions of lives around the world.The Microsoft Customer...
-
Program Management Director
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview:At Amzn Support Srvcs Costa Rica, we are a dynamic team of professionals dedicated to delivering exceptional order-to-cash onboarding experiences to our global business partners. We are committed to innovation and customer satisfaction.Job Description:We are seeking a highly experienced Senior Program Manager to oversee the integration of...
-
Consultant, Program Management
hace 4 semanas
San José, San José, Costa Rica Mastercard A tiempo completoOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.Our...
-
Program Management Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoWe are seeking a highly skilled Program Management Specialist to join our People Team at Moody's. In this role, you will lead strategic projects across the organization, ensuring effective project management practices and governance. Your expertise in collaboration, project planning, and risk management will be invaluable in driving success.Key...
-
Program Management Specialist
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the Role:This position serves as a key member of the Program Management team, focusing on Customer Experience within the Joining Amazon Journey teams.Develop and influence improvement opportunities grounded on the team's goals.Understand and drive adoption of customer-impacting metrics, understand end-to-end experience, and champion recommendations for...