Escalation Support Management

**The Elevator Pitch: Why will you enjoy this new opportunity?** As a part of the Global Support (GS) Team, under this role you will have the responsibility to manage, coach, and develop Support Service Managers (SSM's) working with our vast portfolio of premier clients/customers. Our SSMs build the Support relationship with our key Success 360 customers...

About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective The Developer Support Engineer will handle the most complex technical integrations in customer support and act as a subject matter expert for the CSR team on our API (Application programming interface) and SDKs (Software...

Developer Support Engineer Req ID#: 384078 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective The Developer Support Engineer will handle the most complex technical integrations in customer support and act as a...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

PROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...

**Objective**: Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully. **Hard skills**: - Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>). - Advanced level of comprehension of...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines....

About the Role As a Technical Support Delivery Analyst Manager, you will lead a team in providing technical support to customers and consultants on complex products and applications. You will also direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution. ...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Amazon Finance & Global Business Services (FGBS) plays a key role in the company’s mission to be Earth’s most customer centric company. FGBS includes finance functions like Financial Planning and Analysis (FP&A), Accounting, Tax, as well as other functions like Global Real Estate and Facilities (GREF), Investor Relations, and Benchmark. The FGBS Team is...

**Data Management Sr Associate** **YOUR TASKS AND RESPONSIBILITIES** - Be responsible for a consistent and accurate database within the organizational management (OM) and data quality process. - Responsible for facilitating and executing tasks that support P08 - GHP Data Management process. - Be responsible for consistent and accurate preparation as well as...

This position is to support the overall Lead to Cash Program Portfolio of projects. This portfolio is in alignment with the company’s strategic priorities of shifting from product license-based, perpetual business to a SaaS and Subscription-based model. The change management specialist will join the Change Lifecycle team (aka change management),...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Amazon Finance & Global Business Services (FGBS) plays a key role in the company’s mission to be Earth’s most customer-centric company. FGBS includes finance functions like Financial Planning and Analysis (FP&A), Accounting, Tax, as well as other functions like Global Real Estate and Facilities (GREF), Investor Relations, and Benchmarking. As the company...

Position: Change Project Management Location: Heredia, Costa Rixa (On-site) Client: IT Type of contract: Temporary - 6 months - SGF Global is a global leader with over 30 years’ experience providing recruitment solutions. We are hiring a Change Management Spacialist to work with an IT company._ This position is to support the overall Lead to Cash...

Job Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...

Speak, write, and read fluently in English - Experience with Excel - 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service. The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick...

The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores. Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business...

Bachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...