Infrastructure Technology Analyst

hace 7 horas

Heredia, Costa Rica Citi A tiempo completo

Role Description
The Infrastructure Operations Senior Analyst is responsible for activities relating to the build, maintenance and operation of infrastructure platforms. You will have the opportunity to work with our established setup, and drive future improvements in the performance of our technology infrastructure platforms, ensuring that we are increasing the reliability of the platform and optimizing its capacity.
Key Responsibilities
Provide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domain
Handle issues and escalations, as well as resolve production problems, reporting to management on status and technical matters
Plan and implement improved processes, backup and recovery plans, and uniform methodologies and standards
Utilize skillset to provide support, trouble-shooting and performance-tuning within technical domain
Assist with installation and upgrade of platform/sector utilities and tools Stakeholder Management and People Responsibilities
Work effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadership
Act as a liaison between various CTI businesses providing direction and support to resolve issues in a timely manner
Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team
Actively contribute towards self-development by creating and following development plans based on discussions with management Core Role Competencies

**Processes/ Procedures**: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.

**Customer and Industry Knowledge**: Consistently applies a business driver and marketplace focus when prioritizing actions.

**Risk Management**: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.

**Stakeholder Management**: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.

**Client Centricity**: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs.

**Problem Solving and Decision Making**: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed. Skills / Experience Levels
Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience
5+ years of experience working in Information Technologies
Advance knowledge in Microsoft Applications (SQL, IIS, Veritas)
You have good communication skills with the ability to articulate clearly in high stress situations
You enjoy learning and love sharing your knowledge with others
You work independently and are self-directed
You are a detail oriented and perseverant individual
You have a positive attitude with the drive to get the work done
You enjoy collaborating and working as part of a cross discipline team.
You’re a self-starter with good problem solving skills, and you continuously look for ways to improve things.
You understand the importance of prioritization of your work.
Providing a great experience to the users of your platform is important to you.
You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools
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- **Job Family Group**: Technology
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- **Job Family**: Infrastructure
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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