Tbd - Costa Rica - Team Member Solutions Coordinator

hace 20 horas

Alajuela, Costa Rica SmileDirectClub A tiempo completo

Job Type: Full-Time Overview:
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for a passionate, curious, analytical, problem solver to help us empower our Team Members, people processes, and technology globally. Are you up for it?

**Responsibilities**:
Provide Team Member support by ensuring all incoming questions are fully

addressed in a timely manner.
- Troubleshoot Team Member questions using critical analysis and problem solving

to resolve the issue before escalating or routing up or to another department.
- Consult with assigned business units to resolve challenges and business problems

by responding, developing, implementing, and executing proactive solutions as

needed.
- Help educate Team Members on policies, procedures, and self-service tools

available.
Data Entry, Analysis, and Integrity
- Support daily P&O operations with data entry transactions pertaining to hiring,

contractor onboarding, team member status changes, compensation, service

dates, recurring reports, etc.
- Create reports that will give us insights into areas we can optimize.
- Receives, evaluates, verifies, and processes all relevant source data

documentation for entries. Conduct audits to ensure accurate dual entry of HR

transactions.

Better is Better

2
- Curiosity and ideas are welcome here Proactively seek ways to continuously

improve processes by enabling technology, creating a knowledge article, etc.

Qualifications:
**It will really make us smile if you have**

**Requirements**:

- Strong attention to detail, effective communicator, and a proven problemsolver.
- Highly proficient with technology, Microsoft Excel, and data analysis.
- Ability to work both independently and as a member of the team, meet

deadlines, and interact with all levels of Team Members and Leaders.
- Strong customer focus; dedicated to delivering timely help.
- Two plus years of experience working with Team Members, data and or systems.
- Ability to maintain strict confidence in handling sensitive information.

Preferred Qualifications
- Two years of applicable experience in HRIS or HR Shared Services support with an

emphasis on providing support to Team Members and processing transactions in

the HCM system.
- Bachelor’s Degree or advanced degree related to Human Resources or other

applicable fields of study/equivalent professional experience may be

considered

Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.

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