Tpu Bao Support Analyst Ii

hace 1 día

Heredia, Costa Rica Citi A tiempo completo

Enterprise Infrastructure O&T is responsible for providing critical support to Citi on an enterprise-level, across all businesses and Regions. The BAO Support supports the end-to-end supplier lifecycle process, from supplier risk assessment through competitive bidding and selection, to contracting and payment. The purpose is to ensure management of the supply chain in an efficient and standardized manner through all stages of the supplier lifecycle, leveraging Citi’s scale to optimize the supply chain while ensuring rigorous controls.

The BAO Support role provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures are in place to execute robust risk management activities on behalf of BAOs / TPOs throughout the third-party management life cycle.

**Key Responsibilities**:

- Have a clear understanding of all Citi policies and procedures that directly impact our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
- Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
- Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
- Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
- Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
- Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:

- Monitoring third party’s performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party’s dependence on subcontractors
- Supporting the preparation for third party onsite reviews
- Support reporting activities, as required
- Participate in continuous improvement activities
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head.

**Requirements**:

- Advanced English Level
- Proficient in MS Office (Advanced Excel)
- Bachelor's University degree in progress
- 1+ years of direct, relevant experience in third-party risk identification and management or operational area or processing field
- Strong organizational skills with proven ability to successfully manage multiple priorities
- Detail oriented, with strong problem solving and analytical skills
- Strong customer service orientation
- Ability to influence and drive results across a diverse team of stakeholders
- Relationship management skills with ability to build partnerships across Citi businesses

**Desirable**:

- Call handling, Contact center or Help desk experience is a plus
- Additional language proficiency is a plus

C10
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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