Tech Support Engineer

hace 6 meses

San Pedro, Costa Rica Tek Experts A tiempo completo

Overview:
We’re seeking a customer-oriented Technical Support Engineer (Unix/Linux) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:
**This role will**:

- Escalate complex or atypical cases to higher-level technical support as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications:
**This role is a good fit for you if you have**:

- Technical experience knowledge of Unix
- Linux flavored operating systems & components databases.
- Oracle troubleshooting connectivity, OS and/or hardware.
- Good understanding of Unix / Linux clusters, software
- You’re proficient in both written and oral English.
- You’re creative, adaptable, and have strong problem-solving skills.

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