Tech Support Engineer

hace 2 semanas

San Pedro, Costa Rica Tek Experts A tiempo completo

Overview:
We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

**A career in tech. Work with the biggest and best names in technology.**

We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

**Responsibilities**:
The Microsoft Intune team provides reactive support for mobile device management cases in the Azure cloud environment, making mobile device management easy for IT administrators. As a member of the Intune team, you will deploy internal configurations and policies that rule how mobile devices interact with different Azure and operating system services. In your day-to-day routine, you will collaborate with teammates and perform individual research to deliver policies that request internal configuration within a device or are specified in the backend of a service.

**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

Qualifications:
**Intune is a good fit for you if you have**:
English level level: 85%

High school diploma.

Technical Support experience - Troubleshooting Windows/Android/IOS
- Network Basics
- Knowledge in: Cloud & and Active Directory.

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