Technical Analysis Senior Associate
hace 4 semanas
We are currently seeking a Technical Analyst to join our team in Heredia, Costa Rica.
**Key Reponsabilities**:
- Ownership and management of Salesforce Support Queue (production support) and support team
- Development of knowledge articles and end-user training guides for new feature releases
- Maintain service level agreements and high customer satisfaction scores
- Reach out to vendor support if necessary
- Team lead and supervision of the IVR
- Monitoring/Supervision of the workshifts and agent availabilities.
- Weekly and Monthly customer operation review in order to ensure healthy SLAs based current contracts.
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**
**Job Segment**:Consulting, Technology
-
Technical Analysis Senior Associate
hace 3 días
Heredia, Costa Rica NTT DATA A tiempo completoTechnical resource that serves as a liaison between the business customers as team lead. This person must demonstrate a strong ability to analyze business requirements, develop, and deliver a scalable and sustainable product. This person must demonstrate the ability to lead business requirement gathering sessions and deliver basic technical solutions. The...
-
Technical Portfolio Associate
hace 3 semanas
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Senior People Connect Associate
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees within region. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed. The People Services & Solution Senior...
-
Senior Manager-financial Planning
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoThe Senior Manager will be facing off with the business, supporting Sales, Global Customer Support, Consulting Services, Analytical Services, and Marketing for the RMS operating unit within Moody’s Analytics. Responsibilities include: OPEX & PnL Management: - Drive the annual budgeting and Quarterly forecasting process, - Month-end Accruals, expense...
-
Senior Manager- Financial Planning
hace 1 semana
Heredia, Costa Rica Moody's A tiempo completoThe Senior Manager provides advanced support through all phases of the financial planning and analysis processes including business partnering and working on cross functional projects. Also leading and driving improvements in FP&A processes to support business strategies Key Responsibilities: Support the execution of financial planning and analysis...
-
Senior Manager, Financial Planning
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoThe Senior Manager provides advanced support through all phases of the financial planning and analysis processes including business partnering and working on cross functional projects. Also leading and driving improvements in FP&A processes to support business strategies - Key Responsibilities: - Own and lead the preparation and communication of monthly...
-
Associate Director, Data Analysis
hace 4 semanas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Senior Manager- Financial Planning and Analysis
hace 6 días
Heredia, Costa Rica Moody's A tiempo completoThe Senior Manager provides advanced support through all phases of the financial planning and analysis processes including business partnering and working on cross functional projects. Also leading and driving improvements in FP&A processes to support business strategies Key Responsibilities: Support the execution of financial planning and analysis...
-
Senior Technical Consultant
hace 1 semana
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Software Development Senior Associate
hace 4 semanas
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 243230 We are currently seeking a Software Development Senior Associate to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). Office 356 Developer **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin,...
-
Software Development Senior Associate
hace 4 horas
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 243230 We are currently seeking a Software Development Senior Associate to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). Office 356 Developer **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin,...
-
Associate
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoThe Associate role provides an opportunity to make a significant contribution to the success of the Ratings & Research Support (RRS) and Ratings & Research (R&R) teams, by providing a range of analytical support services that contributes to the overall credit analysis function performed by these teams. This role will focus primarily on supporting the...
-
Associate Data Engineer
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completo**The Role / Responsibilities**: An Associate Database Engineer fulfils the following responsibilities with moderate to significant guidance of more senior team members. - Interpret business requirements with the assistance of Business Analysts and more senior engineers. - Implement and test database features (schemas, SQL, Stored Procedures) based on the...
-
Associate
hace 4 semanas
Heredia, Costa Rica Moody's A tiempo completoThis internally facing role provides preliminary data analysis in the form component analytical work which support ratings, research, analytical outreach and presentations, under the mentorship of the Team Manager. The Associate role supplies to the success of the Ratings & Research Support (RRS) team, by providing a range of support services that gives to...
-
Associate
hace 1 día
Heredia, Costa Rica Moody's A tiempo completoThis internally facing role provides preliminary data analysis in the form component analytical work which support ratings, research, analytical outreach and presentations, under the mentorship of the Team Manager. The Associate role supplies to the success of the Ratings & Research Support (RRS) team, by providing a range of support services that gives to...
-
Senior Technical Support Engineer
hace 6 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs. As a VMware Premier Support for Telco Senior Technical Support Engineer you...
-
Senior People Connect Associate
hace 1 semana
Heredia, Costa Rica Moody's A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees on specialized and escalated inquiries. The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team. This role supports inquiries across all aspects...
-
Associate Financial Analyst
hace 3 semanas
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. The role of Associate Financial Analyst involves providing support throughout all phases of the financial planning and analysis processes and strives to be a contributor to the Finance team. **Key Responsibilities**: - Support senior team members in...
-
Associate Technical Consultant
hace 3 días
Heredia, Costa Rica TTEC Digital A tiempo completoAssociate Technical Consultant - Genesys Engage At Avtex, a TTEC Digital Company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Associate Technical Consultant, working remotely in...
-
Data Analytics Associate
hace 1 semana
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...