Customer Data Analyst Portuguese
hace 3 días
**Job Description**:
The following position aims to assist in projects in the Americas region in the Customer Data Management process.
Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
Duties and responsibilities:
- Work on the validation activities of requirements and registration criteria of 3M Customers whether direct or indirect.
- Responsible for creating, editing attributes and inactivating direct customers in Legacy systems.
- Act as a point of contact, training and support to the sellers of different 3M businesses, in the creation and maintenance of the 3M Client, ensuring the expected quality.
- Participate in Maturity CDM projects with other 3M cross-functional teams, both in Latin America and USA, contributing to: hierarchy management, validation, type, classification, priority and segmentation-3M Brazil Customer Taxonomy, with the aim of preparing the future implementation of the SAP project in LATAM integrated with Salesforce.
- Responsible in LATAM for the communication of KPIs with the leaders of Customer Operations, these performance indicators are part of the customer management process in their creation as the rationalization / cleaning for inactivity in orders and sales.
- Responsible for the administration and follow-up of cases originating in CDM BSO Cases in SFDC.
- Work on data cleaning and conditioning processes for several projects in different regions of Latin America.
Knowledge and skills:
- A person who works well in a team and is committed to achieving team goals.
- Ability to work in an environment that requires compliance with the rules and orders of the supervisor.
- Proactive attitude to the duties entrusted.
- Analytical and meticulous approach to the tasks entrusted.
- Detailed oriented and enjoys working with operational processes
- Committed to improve the current service state
- Ability to prioritize tasks and solve problems and communicate properly
- Ability to prioritize tasks of whole team
- Able to cope with complexity and uncertainty
- Collaborative Team player
- Demonstrated ability to continuously maintain and improve productivity and service
- Experience and comfort in working with multi-cultural stakeholders and environments
- Ability to develop and exercise task specific projects with mínimal supervision
- Strong project management skills
- High practical knowledge of Lean Six Sigma to lead projects as a Project Leader with successful completion
- Strong communication and presentation skills
- Strong customer service ethic for both, internal and external customers
- Nice to have accredited certificates related to CRM processes/tools supported
Qualifications:
Education and experience:
- At least 2+ years of university experience.
- Min. 3-5 years of equivalent work experience in the customer service area
- At least 1+ years of experience working with specific process system or specific methodology depending on process: (AS400, Advance Excel, Power BI, Sales Force)
- Must be Proficient in Spanish, English and Portuguese speaking and writing.
- Very good practical knowledge of Microsoft Excel
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Customer Data Analyst
hace 7 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: The following position aims to assist in projects in the Americas region in the Customer Data Management process. Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Duties and...
-
Global Customer Service Analyst
hace 2 semanas
Orotina, Costa Rica 3M A tiempo completo**Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica. Be part of what’s next! **Job Summary**: The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers. Primary...
-
Customer Account and Data Analyst
hace 7 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: **Job Description**: Data Steward Job Description Primary Responsibilities include but are not limited to the following: - Ownership of Customer Master Data for assigned 3M accounts. - Provide data governance for updates and accomplish compliance rules. - Work closely with other 3M teams to communicate attribute changes. - Manage...
-
Trilingual Human Resources Analyst
hace 7 meses
Orotina, Costa Rica Haleon A tiempo completoHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...
-
Portuguese Investigation Specialist
hace 7 días
Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English - Proficiency in Portuguese- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work...
-
IT Agent Lao Service Desk
hace 7 días
Orotina, Costa Rica Kimberly-Clark A tiempo completoHelp Desk Analyst Skills and Qualifications Organizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team - Customer service - help desk analysts must show patience, understanding, and...
-
Data Analyst
hace 7 días
Orotina, Costa Rica LTV SaaS Growth A tiempo completoOVERVIEW: Fun and fast-paced fully remote team managing a portfolio of Shopify apps, seeking a talented Data Marketing Analyst experienced in SEO, Google Analytics, and managing marketing data across a portfolio of accounts. LTV SaaS Growth Fund owns, operates, and grows a family of Shopify apps (SaaS apps on the Shopify App Store). This Data Marketing...
-
Customer Account and Data Analyst
hace 7 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - Data Steward Job Description - Primary Responsibilities include but are not limited to the following: - Ownership of Customer Master Data for assigned 3M accounts. - Provide data governance for updates and accomplish compliance rules. - Work closely with other 3M teams to communicate attribute changes. - Manage request cycle time...
-
Data Analyst
hace 4 horas
Orotina, Costa Rica Emerson A tiempo completo**Description**Commercial & Residential Solutions is focused on our noble causes of Human Comfort, Food Quality, Energy Efficiency and Environmental Conservation on a global scale. This role will be responsible for engaging with business unit analysts to assist in data interpretation. They will also gather requirements to ensure that the collected data is...
-
Escalation Specialist
hace 7 meses
Orotina, Costa Rica Tek Experts A tiempo completoOverview: We’re looking for a customer-oriented Escalation Specialist (Portuguese & English) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as...
-
Customer Success Pricing Analyst
hace 7 meses
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Trilingual Service Desk Analyst
hace 7 meses
Orotina, Costa Rica DHL A tiempo completo**Trilingual Service Desk Analyst** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...
-
Pricing Analyst
hace 7 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual Pricing Analyst Job Duties (include but are not limited to): - Maintain Deviated and Standard Pricing process - Deviated/ Standard Pricing maintenance - Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. - Demonstrate Strong Attention to Detail to ensure...
-
Escalation Specialist
hace 7 meses
Orotina, Costa Rica Tek Experts A tiempo completoOverview: We’re looking for a customer-oriented Escalation Specialist (Portuguese & English) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as...
-
IT Data Analytics Sr. Business Analyst
hace 7 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: **Job Description**: Job Summary The person hired for the position of IT Data Analytics Sr. Business Analyst will help provide Data Analytics solutions for Global Portfolio. Primary Responsibilities include but are not limited to the following: - Drive global reporting development in the Data Analytics Global Portfolio - Responsible...
-
Data Privacy Analyst
hace 2 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M is Hiring Data Privacy Analyst Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of...
-
System Administration Senior Analyst
hace 2 semanas
Orotina, Costa Rica NTT DATA A tiempo completo**Req ID**:231341 We are currently seeking a System Administration Senior Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Check infrastructure alerts (CPU, logs, services, etc.) of the automation tools and troubleshoot them. - Linux infrastructure troubleshooting focus...
-
System Administration Senior Analyst
hace 2 semanas
Orotina, Costa Rica NTT Data Services A tiempo completo**Req ID**: 231341 We are currently seeking a System Administration Senior Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Check infrastructure alerts (CPU, logs, services, etc.) of the automation tools and troubleshoot them. - Linux infrastructure troubleshooting focus...
-
Master Data Analyst
hace 7 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - The Impact You’ll Make in this RoleAs a Master Data analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Develop expertise on data governance and processes- - Develop expertise in master data set-up...
-
Sip Analyst
hace 2 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: As SIP Analyst you will play a key role for the calculation and payments of the incentives paid to the LATAM Sales force for all BGs located in Andean Region. In this role you will become a fundamental part of the growth of the businesses that make up 3M, directly supporting the measurement of compliance with the growth objectives of our...