Deltav Technical Support Engineer
hace 4 semanas
**In this Role, Your Responsibilities Will Be**:
- Responsible for providing technical support, consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS and, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations.
- Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.
- Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g., procedures, diagnostics, and documentation)
- Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level.
**Who You Are**:
You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times. You push yourself and help others achieve results. You provide timely and effective information to individuals across the organization.
**For This Role, You Will Need**:
- BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees Minimum of two (2) years of experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
- Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
- Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC based HMI, Advanced Controls, Fieldbus or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
- Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell,.NET is an advantage
- Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers
- Strong initiative and ability to work in a self-directed environment
- Excellent spoken and written English
- Flexibility to work on shift schedule when needed
- An Engineer who will be supporting Communications/Infrastructure must have strong IT skills and knowledge.
- Experience in design, implementation, or service/support of any of the following areas: Networking & Security fundamentals, principles, and concepts - design, maintenance, optimization and problem solving.
- Cybersecurity solutions or cybersecurity standards and best practices.
- Industry certifications related to information security is a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).
**Preferred Qualifications that Set You Apart**:
- Knowledge of another foreign language (ex. Portuguese) is an advantage.
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment w
-
Technical Support Engineer
hace 2 semanas
San Juan, Costa Rica Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoWhat you get to do in this role:The Technical Support Engineer plays a crucial role in a global team, providing technical guidance to customers in resolving critical issues swiftly and effectively. Customer satisfaction is the top priority in our support efforts. ServiceNow relies on the support engineering team for the success of our customers and the...
-
Technical Support Engineer
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Technical Support Engineer
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 3 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Technical Support Engineer
hace 1 semana
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 3 semanas
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 3 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Automation Engineer
hace 4 semanas
San José, Costa Rica Northwind Technical Services A tiempo completoJob Purpose: The Automation Engineer I is responsible for ensuring the safety, financial, and technical success of projects and work assignments related to the support, service, maintenance, and upgrading of NorthWind’s product offerings. Job Duties and Responsibilities: - Attend NorthWind in-house training - Design and review electrical drawings -...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 3 semanas
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Technical Support Engineer
hace 3 semanas
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
