Customer Solution Center Rep 4

hace 3 semanas

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.

**Responsibilities**
- Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.
- Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.
- Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.
- Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.
- Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.
- Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.
- Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.
- Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
- Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
- Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

**Education & Experience** Recommended**
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Active Directory
- Agile Methodology
- Automation
- Computer Hardware
- Computer Science
- Desktop Support
- Help Desk Support
- Information Technology Infrastructure Library
- Issue Tracking
- IT Service Management
- Linux
- Microsoft Azure
- Microsoft Office 365
- Microsoft Windows 10
- Operating Systems
- Peripheral Devices
- Scripting
- ServiceNow
- Technical Support
- Windows Servers

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

**Complexity**
- Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

**Disclaimer

  • Customer Service Rep

    hace 1 semana

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep. CUSTOMER SERVICE REP (REMOTE) MAJOR RESPONSIBILITES: - Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond...

  • Customer Service Rep I

    hace 4 semanas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep I CUSTOMER SERVICE REP I (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on...

  • Customer Service Rep L

    hace 1 semana

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep. CUSTOMER SERVICE REP (HYBRID) QUALIFICATIONS AND EXPERIENCE - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on Phone and...

  • Customer Service Rep I

    hace 4 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    We're looking for a general Customer Service Rep proficient with the Portuguese and English languages: - Experience Customer Support (basic technical support at least). - English and Portuguese speaking (Alternatively, English and French). - Technology support industry. - Knowledge on Phone and CRM (Salesforce). We're looking for people with at least 1...

  • Customer Solution Center Consultant Technical

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • Customer Solution Center Consultant Technical

    hace 1 mes

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System...

  • Customer Solution Center Consultant Technical

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • Customer Solution Center Consultant Technical

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • Customer Care Supervisor

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Greenlake Solution Architect

    hace 1 mes

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Greenlake Solution Architect This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the...

  • Experienced Call Center Agents

    hace 4 días

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!** Bill Gosling Outsourcing is currently looking for **Experienced Call Center Agents** to work based on our beautiful office in Costa...

  • Business Development Representative

    hace 3 semanas

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_ We are looking to hire **Business Development Representatives** to join our team. You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory. This is an exciting...

  • Rep II

    hace 3 semanas

    Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Client Services Call Center Rep Ii

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE...

  • Customer Service Manager

    hace 3 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Client Services Call Center Rep Ii

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in...

  • Call Center Agent

    hace 3 semanas

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica. **Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!** As a...

  • Client Solution Representative, Nola Heredia

    hace 3 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **Job Description**: **Why will you enjoy this new opportunity?** As a Customer Solution Representative (CSR) at VMware, you will have the opportunity to join a leading global company at the forefront of virtualization and cloud computing technology. You will play a crucial role in driving the success of our customers by providing them with innovative...

  • Collections Customer Care Specialist

    hace 3 semanas

    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas Of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...

  • Client Services Call Center Rep Ii

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that -...