Quality Specialist, Alexa Data Services

hace 3 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Business English skills both verbal and written
- Experience with business software, intermediate Excel knowledge (Data Entry, VLOOKUPS, PIVOTS, Basic & Intermediate Formulas)
- Capable of working in strict compliance with internal guidelines
- Experience in Machine Learning/Data Labelling
- Strong process expertise, being able to understand end to end Alexa Data Services processes
- Experience in coaching others for process results improvement and/ or systemic escalations
- Strong analytical and problem-solving skills

Job summary Come build the future of the voice recognition for Alexa with us We are hiring Quality Specialists in our SJO data team. This role focuses on ensuring high quality data labeling across a variety of different workflows. Key job responsibilities - Dive deep into issues to establish Root Cause Analysis (RCA) of errors by analyzing data, identifying trends, developing solutions and prioritizing opportunities for overall process quality improvements at site level - Consistently look for quality-related areas of improvement and providing recommendations to operations, by possibly utilizing continuous improvement tools - Provide Operations team with a holistic view of quality performance and identify the levers which will drive performance improvement - Monitor quality and coaching operations team members as appropriate (e.g. deep dive, issue resolution etc.) - Act as back up for Quality Assurance Manager in different quality business reviews - Attend Quality business calls, provide inputs as needed and cascade down the agreements/action items - Collaborate with managers in planning and overcoming any process challenges that are impacting Quality metrics - Produce, and maintain quality metrics reports that support analysis and performance management - Define and track measurable metrics to gauge progress against objective quality goals - Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish quality standards and processes - Handle or contribute to responses on customer escalations and recommendations - Test and evaluate new tools/ dashboards and suggest needed adjustments/ enhancements in current tools - Support adoption of tools and processes by creating documented procedures/ mechanisms, ensuring operations are following new and/or existing processes - Follow up until resolution on quality-related open tickets sitting with different departments (e.g. Tech, Analytics, etc.) - Proactively identify tooling needs within operations - Invest time to improve awareness on procedures and ways of working, analysis, process mapping, or working in production queues A day in the life To be successful in this role, you will need to understand changes quickly in response to internal customers’ requests and change workflows accordingly. Driven by your passion for data, you show proactive behavior in solving issues with efficiency and accuracy. Your ability to concentrate and your high attention to details help you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. Your excellent communication and strong organizational skills help you support several projects at one time, and re-prioritize as necessary. About the team The Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa’s Automatic Speech Recognition and Natural Language Understanding models and domain features.
- Experience working with speech or language data, including experience with annotation and other forms of data markup - Implementation of at least one project idea linked to quality improvement (e.g. Site project/program/initiative, cross-sites project/ initiative, initiative with impact at global level etc.) - Presentation skills - Continuous efforts to deliver high quality data - Ability to work with ambiguity/lack of established processes - Excellent communication skills - Highly collaborative team player - Proactive, with previous demonstration of ability to use own initiative - Ability to respond positively to working in an ever-changing environment

  • Alexa Data Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAt Amzn Support Srvcs Costa Rica, we are dedicated to revolutionizing the way people interact with voice technology. Our team is passionate about data and problem-solving, and we are looking for a talented individual to join our Alexa Data Services (ADS) organization.

  • Data Associate Portuguese, Alexa Ai Saif

    hace 2 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Speak, write, and read fluently in PortugueseDo you want to help change the way people interact with voice technology?Are you passionate about data and a problem-solver?Then we think you will like it here.The Alexa Data Services (ADS) organization provides data creation,...

  • Alexa Data Associate

    hace 4 días

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School or equivalent diploma- Comfortable working with speech from various dialects and accents of Spanish and English- Advanced English skills both verbal and written- Proficient computer skills in MS Office with good typing speed (> 40 wpm and >90% accuracy), including basic troubleshooting with the ability to utilize proprietary tools.- Willingness...

  • Alexa Data Team Lead

    hace 1 semana

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryThe Operations Director - Alexa Data Services will lead a cross-functional team responsible for delivering high-quality annotated data to support AI/ML model development. This role requires a strategic thinker with excellent communication skills and the ability to drive organizational change using relevant data and business rationale.Manage...

  • Seasonal Ml Data Associate Ii, Alexa Ai Saif

    hace 1 día

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.- Speak, write, and read fluently in Portuguese.- Previous experience as SME in processes.Do you want to help change the way people interact with voice technology?Are you passionate about data and a problem-solver?Then we think you will like it here.The Alexa Data Services...

  • Operations Team Lead for Alexa Data Services

    hace 6 días

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleThis position is responsible for managing the daily tasks and activities of the Alexa Data Services team.The successful candidate will be expected to lead by example, foster a positive work environment, and promote collaboration among team members.

  • Data Content Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewAlexa Data Services (ADS) organization provides data creation, curation, and analytics services to develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modeling teams, providing critical data for improving Alexa's speech recognition and language understanding capabilities.We are hiring Data Associates...

  • Operations Director

    hace 1 semana

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Key ResponsibilitiesThe Alexa Data Team Lead will be responsible for managing both people and processes within the data operations team. Key responsibilities include:Managing day-to-day operations, including supervising team members and planning workflows.Developing and implementing training programs to enhance team performance.Celebrating successes and...

  • Data Associate Portuguese, Amazon Data Services

    hace 7 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School or Equivalent diploma - Be active in an English/Portuguese organization within Amazon - Proficiency in English & Portuguese grammar and spelling. - Comfortable working with speech from various dialects and accents of one or more of the following regional language - English & Portuguese. - Proficient computer skills in MS Office with good typing...

  • Data Linguist Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    The Alexa Data Services (ADS) organization supports voice synthesis and recognition capabilities for Alexa.">Our team merges innovation and core technologies to build brand-new linguistic features and quality assurance capabilities, continuously improving Amazon's products.We are seeking a Data Linguist to join Amazon Data Services. This role focuses on...

  • Data Associate- Na.sp

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School or Equivalent diploma - Be active in an English/ Spanish Bilingual organization within Amazon - Proficiency in English grammar and spelling. - Comfortable working with speech from various dialects and accents of one or more of the following regional language - English - Proficient computer skills in MS Office with good typing speed (> 40 wpm and...

  • Data Associate-

    hace 4 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work with text, speech and other types of data and attach tags to the contents, at scale.- Deliver high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and- using in-house tools and...

  • Software Development Engineer, Adect

    hace 4 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems. 2+ years of non-internship professional software development experience Programming experience with at least one software programming language. 3+ years’ experience building large-scale server...

  • Software Development Engineer, Adect

    hace 1 día

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems. 2+ years of non-internship professional software development experience Programming experience with at least one software programming language. 3+ years’ experience building large-scale server...

  • Data Quality Specialist

    hace 4 días

    San José, San José, Costa Rica Western Union A tiempo completo

    Job OverviewWe are seeking a skilled Data Quality Specialist to join our team at Western Union. In this role, you will play a crucial part in ensuring the accuracy and reliability of our data.The successful candidate will have a deep understanding of data quality frameworks, issue management, and resolution. They will be responsible for conducting...

  • Software Quality Assurance Specialist

    hace 4 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the Role: We are seeking a skilled Software Quality Assurance Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for testing Amazon Devices and identifying issues that could impact the experience of Alexa Smart Property customers.Job Responsibilities:Perform thorough testing on Amazon Devices to ensure...

  • Data Operations Manager

    hace 1 semana

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewAlexa Operations Manager, Alexa Data Services role requires an experienced professional to manage both people and processes in a fast-paced environment. The successful candidate will oversee a team of 5-6 Team Managers who lead 25 team members each.Manage day-to-day operations, including interviewing, training, and motivating employees.Plan,...

  • Sr. Operations Manager

    hace 3 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Engineering, Science, Supply Chain, or Operations related fields - 10+ Months Experience with people management and operations leadership in an Operations Manager role or Action Sr Operations Manager - Experience in a management role in a technical/customer service/data operations environment - Experience of creating and contributing to...

  • Ml Data Linguist I

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Working for AGI-DS for, at least, 6 months.- Being on good standing and achieving KPIs.- Native level fluency in Portuguese, English and Spanish.- BA or BS degree in Linguistics/Computational Linguistics, or equivalent practical experience in data mark-up.- Extensive experience with phonemic transcription in the International Phonetic Alphabet (IPA) and/or...

  • Support Engineer I, Alexa Enterprise Support

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...