IT Manager

hace 2 semanas


Heredia, Costa Rica Movate Inc A tiempo completo

**Position Overview**:
Start date: February 12th 2024

**Responsibilities**:

- Lead and supervise the IT Command Center team, ensuring efficient operation, troubleshooting, and resolution of incidents.
- Develop and implement strategies to enhance ITCC performance and efficiency.
- Monitor network systems, server performance, and overall IT infrastructure to ensure maximum uptime and reliability.
- Implement best practices for incident management, escalation procedures, and problem resolution.
- Collaborate with other IT teams to address and resolve critical issues affecting systems, networks, or infrastructure.
- Generate and maintain documentation related to incident management, protocols, and resolutions. Analyze ITCC performance metrics, generate reports, and provide recommendations for improvements.
- Coordinate with external vendors and stakeholders for incident resolution and system enhancements.
- Stay updated on industry trends, technologies, and advancements to suggest and implement innovative solutions.

**Requirements**:

- High School Diploma minimum

Desired (IT system Engineer, Software Engineer or any related carreer in IT)
- Advanced English level B2+ or higher verbal and written.
- Minimum of 5 years and maximum of 10 years of experience in an ITCC managerial / IT Lead role.
- Comprehensive knowledge of IT infrastructure, network operations, and systems management. Help desk or service desk experience.
- Strong knowledge in IT (Office 365, Azure, Networking, Active Directory, Windows Server etc.) Proficiency in incident management tools and systems.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication skills with the capability to interact with various stakeholders.
- Ability to work under pressure and manage time-sensitive incidents effectively. Relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus.

**Work Environment**:
This is a 100% on-site role. The ITCC Manager will be required to work within the office premises, collaborating closely with the team and other departments for incident management and resolution.

**Benefits**:

- Comprehensive benefits package, including medical services.
- Free gym Grow opportunities.
- Opportunities for career advancement and professional development.
- Dynamic and friendly work environment and much more.

**Salary**: ₡1,600,000.00 - ₡2,000,000.00 per month


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