Network Operations Shift Lead

hace 18 horas

Heredia, Costa Rica Citi A tiempo completo

Network Operations Shift Lead responsibility to come up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.

**Responsibilities**:
Responsible for managing and coordinating the team. The main aim for this coordination is to ensure that the network runs efficiently without interruption for the firm.
- The Network Shift Lead must keep management informed about what is happening in the daily basis concerning the Network Platform.
- Shift Lead oversees the work of junior L1 and L1 Techs employees to ensure that system requirements have been properly implemented and procedures carefully followed.
- Responsible for informing Management, partners and peers about network performance and service availability.
- Primarily deals with the completely technical team coordinating the duty shift workflow for the Technicians and carefully allocates staff members on different shift duties for ensuring the whole Team shift works in an efficient and effective manner.
- To ensure maximum service availability and performance.
- Responsible on making sure Engineers are available on Avaya system to receive calls to continue providing the service as expected without disruptions.
- Joining to turnover call with other regions.
- Providing technical coaching/training as needed to the Team making sure our Engineers manage all necessary technologies to provide support.

**Daily Tasks**:

- Expert level troubleshoot and resolve hardware issues across all vendors (Cisco, Nexus, Arista, Juniper, F5, Citrix, Checkpoint, Palo Alto)
- Perform hardware replacements for any environment, including critical environments if needed.
- Troubleshoot software or configuration related issues for Cisco, Nexus, Arista, and Juniper devices if needed.
- Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets
- Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP if needed
- Strong ability on performing network checkouts.
- Strong ability and experience on identify and remediate major impacting events within the network and other related technologies
- Work with vendors across the technology to provide the highest possible uptime rate of network services
- Train junior team members across all platforms

**Qualifications**:

- Bachelor’s degree or Degree in Computer Science / Technology Engineering
- 5+ years of hands on enterprise network operations support experience
- MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP
- Able to work well in a fast paced environment and be comfortable in stressful situations
- Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
- Detail oriented self-motivated goal driven
- Strong familiarity with Cisco IOS and Nexus NX-OS
- familiarized with Juniper JUNOS and Arista EOS
- Strong understanding of OSI model and troubleshooting of technology related issues
- Strong understanding of network protocols (to include but not limited to): OSPF EIGRP BGP
- Familiarized knowledge of F5 and Citrix Netscaler load balancers
- Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, enterprise performance and fault monitoring tools.
- Self-disciplined, self-motivated and the ability to organize and prioritize time effectively.
- Ability to manage and lead a team ( Operations )
- Underlying awareness of the bigger picture
- Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training.
- CCNP or equivalent experience
- Advanced English
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Network Engineer

    hace 7 meses

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Network Services team works to enable our business to lead in a market that is increasingly enhanced by technology. Sysco is undertaking a substantial technology transformation in the area of Networking and Cloud Services. Sysco currently has an opportunity for a Network Engineer to help support our global infrastructure. **RESPONSIBILITIES** - Evaluate and...

  • Operations Admin Shift Lead

    hace 7 meses

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The operations admin lead role will be responsible to ensure that the End to End PCL operations go to plan. **Case management**: Monitoring queues for ticket, taking ownership of various types of tickets - Catalog requests, Incident tickets, Business control tickets and managing until ticket closure Swivel information between various service management...

  • Lead Network Engineer

    hace 7 meses

    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Lead Network Engineer **Job Description**: Job Description Summary Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in...

  • Lead Network Engineer

    hace 7 meses

    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Lead Network Engineer **Job Description**: Job Description Summary Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in...

  • Network Administrator

    hace 7 días

    Heredia, Costa Rica Teradyne A tiempo completo

    **Position Description** **Knowledge, Skills, and Abilities** Proven experience with 5+ years of IT operations with mínimal of 3 years of global network management: - Experience managing and implementing LAN/WAN security (firewall, IPS/IDS) - Experience dealing with WAN circuit providers, including specification of services, review of SLA and technical...

  • Na Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...

  • Manager of Cloud Network Engineering

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...

  • Network Support Specialist

    hace 4 días

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Network Security Engineer

    hace 1 semana

    Heredia, Costa Rica CSS Corp A tiempo completo

    The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network...

  • Network Security Engineer

    hace 2 días

    Heredia, Costa Rica CSS Corp A tiempo completo

    The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems, and troubleshoot problems for resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and...

  • Juniper Network Support Specialist

    hace 18 horas

    Heredia, Costa Rica Kyndryl A tiempo completo

    523809BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Network Operations Technician C10

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to...

  • Network Operations Technician C10

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    **Job Description**: The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and...

  • Senior Designer

    hace 7 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** **Ready to make an impact?** We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to...

  • Distributed Infrastructure Shift Lead

    hace 4 días

    Heredia, Costa Rica Citi A tiempo completo

    Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in...

  • Global Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...

  • Global Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...

  • Global Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...

  • Global Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...

  • Global Network Engineer Ii

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...