HR Front Office Sr Associate

hace 2 semanas


Heredia, Costa Rica Bayer A tiempo completo

**HR Front Office Sr Associate**

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. **Be better together. Be Bayer.**

**YOUR TASKS AND RESPONSIBILITIES**
- Perform HR Manage Employee Inquiry Process by providing services that deliver solutions that meet customer expectations and maintain positive, lasting customer relationships.
- Demonstrate excellent verbal and written communication skills.
- Educate constituents in HR processes and how to use related HR tools/resources; required technical knowledge of how to use systems such as customer relationship management tool, HR online portal and Bayer’s careers website.
- Utilize excellent problem solving and research skills that identify the issue in question, analyze the path to resolution and drive results by following to conclusion.
- Resolve majority of basic to intermediate-level inquiries; escalate more complex issues that require HR Specialist for review and response.
- Use available knowledge management tools and system resources to respond to service inquiries; create or update new knowledge articles and conduct content quality review approvals.
- Document inquiries and provide solutions; track commonly asked questions and provide input for process or service improvements.
- Act independently with mínimal supervision using sound judgment and be accountable for following established policy and procedures, including adherence to all data privacy and compliance requirements.
- Perform diverse range of basic to more complex administrative and operational work activities on daily basis in support of various HR processes.
- Serve as Service Excellence Agent: Gain insight into customer needs to initiate actions that resolve problems.
- Demonstrate broad knowledge and understanding of the Bayer and HR organization - operations, policy, and personnel - and proven ability to work effectively across all levels of the organization.
- Act as Liaison between Front Office and assigned Back Office process team(s) to collaborate on inquiries, exchange knowledge and process feedback, promote effective communications
- Participate in developmental programs and special projects in order to further develop personal skills and competencies that strengthen ability to perform job effectively.
- Owner of the creation and monitoring of the FO KPI´s.

**WHO YOU ARE**
- Currently enrolled and actively pursuing a Bachelor's degree of related experience in Human Resources, Administration etc.
- Experience of 1-3 years in areas like Human Resources, Payroll operations, and/or Customer Service is preferred.
- Excellent English verbal and written communication skills (mandatory), French proficiencie is a plus.
- Strong communication and customer service orientation.
- High degree of reliability and motivation.
- Eager to learn and flexibility in adapting quickly to a changing process environment Competencies.
- Exceptional interpersonal skills with strong focus on customer satisfaction and service quality
- Excellent team-oriented skills
- Ability to multi-task and maneuver between multiple databases to provide answers to customer questions and resolve basic to mid-range issues, while at the same time accurately documenting the inquiry and response
- Excellent problem solving and research skills that identify the issue in question, analyze the path to resolution and drive results by following to conclusion.
- Good analytical and problem-solving skills; monitor data and metrics.
- Ability to work in a fast-paced environment and to effectively manage change.
- Ability to think and work independently and to take lead role in resolving basic to intermediate inquiries as they arise.
- Maintain policy integrity through adherence to all Compliance and Data Privacy procedures.
- Aptitude for recognizing problems or service issues, making recommendations for improvement / corrections and participating in process implementation.
- Ability to raise issues to the appropriate level when inconsistencies are identified.

**Application Period**:

- 02/10/2023-02/15/2023**Reference Code**:

- 785759**Division**:

- Enabling Functions**Location**:

- Costa Rica : Heredia : Heredia**Functional Area**:

- Human Resources**Work Time**:
**Full Time**

**Employment Type**:

- Regular**Contact Us**

**Address**

**Telephone**

**E-Mail**
- Heredia, Costa Rica.


  • Sr HR Analyst

    hace 4 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. HR Analysts are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR generalists accomplish HR-related tasks. HR Analysts are involved with nearly all programs and services that relate to a company’s human resources division. Their work, which is often decidedly administrative in...


  • Heredia, Costa Rica Bayer A tiempo completo

    **Data Management Sr Associate** **YOUR TASKS AND RESPONSIBILITIES** - Be responsible for a consistent and accurate database within the organizational management (OM) and data quality process. - Responsible for facilitating and executing tasks that support P08 - GHP Data Management process. - Be responsible for consistent and accurate preparation as well as...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...

  • HR Services Specialist

    hace 3 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to provide support for employment compliance and regulations (federal, state, local) through the HR case system and review of related data. This includes execution, problem resolution and escalation support. Responds to moderately complex employee inquiries regarding HR compliance issues. Additionally, this...

  • HR Generalist

    hace 7 días


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    You will carry out a wide range of HR tasks, such as organizing trainings, managing employee benefits and leave, and developing HR policies. You will use HR information systems to ensure that all employee records are up-to-date and confidential. And it will also act as the main point of contact for employee inquiries on HR-related...

  • HR Generalist

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **RESPONSIBILITIES**: Technology and Automation Collaborate with cross-functional stakeholders to identify, synthesize, and analyze business requirements to implement solutions using appropriate business technology platforms such as Salesforce, Robotic Process Automation (Blue Prism), and Alteryx Work with technology business partners to translate...

  • HR Services Analyst

    hace 4 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to act as the first point of contact for an associate calling the Open-Door Support team. Answers general questions regarding portal navigation, the Open-Door program and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of...

  • HR Analyst

    hace 4 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Analysts are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR generalists accomplish HR-related tasks. HR Analysts are involved with nearly all programs and services that relate to a company’s human resources division. **Responsibilities**: - Contract creation and signature...

  • Office Coordinator CR

    hace 3 horas


    Heredia, Costa Rica AmerisourceBergen Services Corporation A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • HR Services Analyst

    hace 7 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to act as the first point of contact for an associate calling the Open-Door Support team. Answers general questions regarding portal navigation, the Open-Door program and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of...


  • Heredia, Costa Rica Bayer A tiempo completo

    **Data Foundation NA Associate** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...

  • HR Services Analyst

    hace 4 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Services Analyst will provide professional customer service support, both individually and as part of a service team, with a focus on assisting employees with their HR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Services Analyst will work as a support for the HR Services Center team as an...


  • Heredia, Costa Rica Workday, Inc. A tiempo completo

    About the Role The responsibility of a CSD associate at Workday is to deploy various prospecting strategies across target accounts, partnering with Account Executives to build a quality pipeline for Workday. The key responsibility of a CSD representative is to contact potential customers and share the Workday value messaging while also discovering the...


  • Heredia, Costa Rica Bayer A tiempo completo

    When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there.*** **Be better together. Be...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores. Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business...

  • HR Reporting na Expert

    hace 4 semanas


    Heredia, Costa Rica Bayer A tiempo completo

    **HR Reporting NA Expert** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. Be...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Education - BS degree qualification in a business or management or similar field. - A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment. - Previous experience of creating and contributing to...