Systems Engineer Ii

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
We have an exciting opportunity within Experian IT Services to join an Enterprise Platforms & Applications DevOps CoE. You will be working with technologies such as Jira, Bitbucket, Confluence, Jenkins, Artifactory from a server and administration perspective.

You will play a critical role in maintaining and improving the environments for the enabling tools that the Global DevSecOps team owns. You will be part of a growing, high performing team that will be challenged to meet the demands of a growing global business.

At Experian, we care about personal development and support our people by ensuring they get the opportunities to improve their skills through training and support programs.

We’re looking for creative thinkers with a strong team collaborative and service orientated mindset, who can communicate effectively at all levels within the organization.

What you´ll do:

- Problem solving, process mapping and research.
- Create RCA for issues to ensure that team members have a proper knowledge base for future recurrent or similar issues.
- Support users with resolving issues or needs
- Investigate and remediate any failures with our automated tasks or processes.
- Adhere to best practices and complete meticulous documentation.
- Actively participate in our AGILE methodology and SCRUM ceremonies.
- Collaborate with all areas of the business as required and represent the DevSecOps team.

**Qualifications**:
**What your background looks like**:

- 2+ years of relevant experience
- Advanced English skills
- Strong communication and interpersonal skills, both written and verbal is required.
- Ability to demonstrate strong troubleshooting/diagnostic skills, think analytically while working in a fast-paced IT environment is required.
- Analytical problem-solving skills
- Shows initiative and acts independently to resolve problems discovered.
- Demonstrated ability to manage multiple priorities and follow through on projects to completion.
- Works effectively both as a team member in a team-oriented and collaborative environment and independently.
- Experience with SQL
- Knowledge of Agile methodologies such as SCRUM.
- Sharp customer service skills
- Fast learner
- Knowledge of cloud-based technologies such as AWS

**Beneficial skills**:

- Knowledge of Ansible Tower.
- Jenkins knowledge
- Knowledge of code and scripting languages such as BASH, YAML, Python
- Knowledge in CI/CD processes and practices.
- Familiar with the Atlassian suite (including Jira, Bitbucket and Confluence)
- Strong Linux System Administration experience within a complex multi-tier environment.
- Familiar with ServiceNow or other ITSM tools.
- Experience with PostgreSQL
- Ability to use a wide variety of open source technologies and cloud services such as AWS, IaC technologies as Ansible, Kuberentes, etc
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Experience with ITIL methodology.
- Good understanding of distributed version control systems like GIT

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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