Data Analyst
hace 5 meses
JLL supports the Whole You, personally and professionally.
**What this job involves**:
Performs analysis & recommends improvements to the routing experience, CTIs, etc. Improves customer experience: Partners with RE&F teams for regular ticket analysis, value added support. Proactive reporting to identify trends and risks in the HD and RE&F workflows/tickets/work orders. Establish a rhythm of business ROB and continuous improvement opportunities. Partners with SSC & works closely with customer experience team for NRR output & improvements. Oversees protocol for aging tickets & escalates non-compliant items.
**What your day-to-day will look like**:
**Chat/River/Corrigo tools**: Coordinates with internal stakeholders for trouble shooting matters regarding tools
Gathers information and solicits feedback to help refine and promote self-serve tools
Assists the Governance Manager Supports internal projects with Helpdesk team on any critical day-to-day deliverables in running ongoing/ new programs
- reporting, communications, etc.
Performs audit and inspection for the function
Provides reporting to the governance manager
Other tasks, delegated by the governance manager
**Desired or preferred experience and technical skills**: Proficient in Microsoft Office tools, experience in working with cloud-based tools - Smartsheet, Salesforce, etc.
**Required Skills and Experience**:
Bachelor’s degree in Computer Science, Information Management, or a related field.
Proven experience (2+ years) of progressively responsible of policy analysis, governance liaison, compliance management within a helpdesk environment or financial industry.
Demonstrated strategic thinking skills and ability to engage in substantive dialogue on complex issues and policies.
Solid understanding of organizational structure, and governance framework.
Strong analytical and problem-solving abilities with a keen attention to detail.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Experience in implementing data governance tools, technologies, and data management solutions.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
-
Data Analyst
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The role of the Data Analyst will support requests and projects related to data and analytics for the Sourcing & Procurement organization globally. The role will work with various team members within the Sourcing Technology & Data team as well as with JLL Technologies to ensure sourcing data is...
-
IT Data Analytics Sr. Business Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: **Job Description**: Job Summary The person hired for the position of IT Data Analytics Sr. Business Analyst will help provide Data Analytics solutions for Global Portfolio. Primary Responsibilities include but are not limited to the following: - Drive global reporting development in the Data Analytics Global Portfolio - Responsible...
-
Senior Data Analyst
hace 5 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. Duties & responsibilities Analyze data analysis requests obtained from management to determine operational problems and define data analysis requirements, validation of content, and problem-solving parameters. Identify opportunities to use data to develop new strategies and improve business...
-
Master Data, Analyst Iii
hace 5 meses
Orotina, Costa Rica Kimberly-Clark A tiempo completo**About Us** Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. K-C Professional®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day, and it takes the absolute best people to make that happen. We’re founded on 150 years of market...
-
Data Integrity Senior Analyst
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. This role will maintain and develop the data governance and management function for a cross-regional account in tight cooperation with the global structures. This role will be responsible for building a solid and long-term data governance program aimed at reducing organizational risks coming from...
-
Data Analyst
hace 5 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. RESPONSIBILITIES/SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES Creates output of data analysis results in user friendly formats that facilitates efficient decision-making Proficient knowledge and use of MS Office Suite, Tableau, MS Excel, SmartSheet, AppSheet Utilizes programming and analytical...
-
Sr Database Administrator
hace 5 meses
Orotina, Costa Rica NTT DATA A tiempo completo**Req ID**: 276938 We are currently seeking a Sr Database Administrator to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Experience - **6 to 6 years **Responsibilities**: 1. Develop database solutions to store and retrieve company information 2. Install and configure information systems to ensure functionality 4. Migrate data from legacy...
-
Point of Sales Data Quality Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - Department Overview - The Point of Sales Team is part of Marketing Operations. **Job Description**: - The person hired for the position of Point of Sale (POS) Data Quality Analyst will be responsible for analyzing point of sale (POS) data from 3M Channel partners to ensure accuracy, quality and usability by the key stakeholders -...
-
Regional Data Analyst
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. What This Job Involves You will be supporting our clients and the JLL team on data analysis, visualization and implementation of new data or digital solutions that will further advance the efficiency and/or effectiveness of the team. This will include the proper identification of business...
-
Pos Data Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: **Job Description**: Point of Sales Data conditioning in Legacy system to provide PowerBI reports and dashboards to the business channel team. In a monthly basis receive distributor´s data, process it using Excel tools for conditioning and cleansing, load information in AS400 and visualize reports in PowerBI meeting defined SLAs and...
-
Mdm Analyst
hace 5 meses
Orotina, Costa Rica Solventum A tiempo completo**Job Description**: MDM Analyst (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...
-
Ecommerce Data Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job summary: Primary Responsibilities include but are not limited to the following: Working with Consumer Business Group Global Marketing Center eCommerce team you will be responsible for optimizing retailer website pages for 3M products by: - Publishing assets leveraging retailer-specific tools and processes to ensure catalog accuracy...
-
Pos Audit Analyst
hace 6 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job Description: POS Audit Analyst Job Summary: We are seeking a skilled and experienced professional for the POS Audit Analyst role. In this position, you will play a vital part in ensuring the overall quality of our processes at 3M. Your primary objective will be to consolidate quality cases related to point-of-sale (POS) systems,...
-
Logistics Performance Analyst
hace 6 meses
Orotina, Costa Rica Solventum A tiempo completo**Job Description**: Logistics Performance Analyst (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...
-
Product Data Steward Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: This position is part of our Consumer Business Group > Content Readiness Team, ensuring people, process, tools, and data are enabled to keep up with always changing retailer data requirements. Primary responsibilities include but are not limited to the following: - Auditing and troubleshooting Global Data Sync Network (GDSN)...
-
Portfolio Strategy Finance Analyst
hace 6 meses
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The role is part of a dedicated JLL team that works with one of our most dynamic & fast-growing Clients in the technology sector. JLL partners with the Client to deliver a wide range of corporate real estate services. Portfolio Strategy supports the Client with strategic decisions with regards to...
-
3m IT Master Data Business Analyst
hace 6 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: MDM Material Master Business Analyst Job Description Major Duties and Responsibilities: 1. Handle non-routine and difficult inquiries related to 3M material create tools and processes. 3. Lead or coach employees during projects or train/mentor new employees in functional disciplines related to 3M material create processes. 4. Provide...
-
Customer Account and Data Analyst
hace 5 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - Data Steward Job Description - Primary Responsibilities include but are not limited to the following: - Ownership of Customer Master Data for assigned 3M accounts. - Provide data governance for updates and accomplish compliance rules. - Work closely with other 3M teams to communicate attribute changes. - Manage request cycle time...
-
Customer Success Pricing Analyst
hace 6 meses
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Intercompany Analyst
hace 6 meses
Orotina, Costa Rica 3M A tiempo completo**Job Description**: As an Intercompany Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people. Here, you will make an impact by: - Monitor and manage intercompany orders (inbound or outbound) transactions. - Close cooperation with source of supply locations, BG/division supply...